Customer Service Team Leader - Part time

Impress; Barcelona; Presencial; EUR 21.000 - 31.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

International team

Inclusive company culture

Flexible part-time schedule

Descripción de la vacante

A leading health-tech scale-up is seeking a Patient Care Team Leader to join their Barcelona team. You will drive team performance, enhance patient interactions, and support team development in a fully on-site role. The ideal candidate has over 2 years of experience in a similar position in an international setting, is fluent in English and another language, and possesses strong interpersonal skills. Join a dynamic team dedicated to improving patient care through innovation and inclusivity.

Formación

• Minimum 2 years of experience leading a team in Customer Service.
• Fluency in English and one other language is required.
• Recognized for team spirit and interpersonal skills.

Responsabilidades

• Lead, coach, and develop a team of Patient Care Specialists.
• Monitor and improve team performance through KPIs.
• Ensure high-quality patient interactions across multiple channels.
• Optimize workflows and processes for efficiency.
• Handle escalations and provide solutions for complex patient cases.
• Collaborate with Sales, Operations and Clinical teams to ensure seamless patient care.
• Support hiring, onboarding, and training of new team members.

Conocimientos

Leading a team in Customer Service

Fluent in English

Interpersonal skills

Proactive attitude

Descripción del empleo

We are Impress. We believe everyone deserves a smile they’ll love.

We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow‑up of all cases.

We are looking for an enthusiastic Patient Care Team Leader who will be an important part of a hard‑working, fast‑growing team. This is your opportunity to experience a #1 health‑tech scale‑up where both your work and your results are highly tangible and matter to the business.

What we offer

• International team! You will work with people from all over the World, at our Barcelona headquarters in the Eixample district (Barcelona). 🌍
• Part‑time schedule (30h/week, shifts from 03.00PM to 09.00PM). 😊
• We are an inclusive company. 🌈

Responsibilities

• Lead, coach, and develop a team of Patient Care Specialists.
• Monitor and improve team performance through KPIs and feedback sessions.
• Ensure high‑quality patient interactions across multiple communication channels.
• Optimize workflows and processes to enhance efficiency.
• Handle escalations and provide solutions for complex patient cases.
• Collaborate with other departments (Sales, Operations, Clinical teams) to ensure seamless patient care.
• Support hiring, onboarding, and training of new team members.

Requirements

• +2 years of experience leading a team in a similar position within Customer Service working in an international environment.
• Fluent in English & one other language (French, German, Italian, Dutch, etc.)
• You are recognized for your team spirit, your interpersonal and writing skills.
• A proactive attitude and inclusive behaviour.

The position is 100% on-site, we're looking for someone who's based in Barcelona (or nearby to the city).

At Impress we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.

Our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better results.