Business Analyst

United States 1 AB Car Rental Services, Inc; Barcelona; Hybrid; EUR 40,000 - 44,000; Full time

Benefits offered by this job

Private health insurance

Life Insurance

Wellness programs

VIP District and rental car discounts

Meal vouchers

Free car rental after one year

Hybrid work model

Job summary

Avis Budget Group is seeking an International Business Analyst specializing in Planning & Analysis to support the performance and operational excellence of our global contact centres. You will manage analytics, coordinate data collection, reporting, and in-depth analysis to drive informed decision-making and long‑term strategic planning.

The role offers a permanent full‑time contract (39 hours per week) with a flexible hybrid model—up to 3 days remote per week.

Qualifications

• +2 years experience as a Business Analyst with reporting, forecasting, and operational analysis.
• Fluent English (verbal and written).
• Strong analytical mindset with high attention to detail and accuracy.
• Proficient in Excel with large data manipulation.
• Experience with Tableau.
• Excellent interpersonal skills to collaborate with stakeholders.

Responsibilities

• Prepare and deliver timely, accurate daily, weekly, and monthly reports with actionable insights.
• Analyze incentive targets, call volume trends, and performance metrics for operational and strategic initiatives.
• Consolidate data from multiple sources to provide a comprehensive view of performance.
• Collaborate with international analysts to ensure consistency and quality of analytics output.
• Support workforce planning through forecasting and analysis to optimize efficiency.
• Continuously improve reporting processes and analytical models.

Skills

Reporting & forecasting

Tableau

Excel

Analytical mindset

Stakeholder collaboration

Independent work

Tools

Tableau

Excel

Job description

As an International Business Analyst specializing in Planning & Analysis, you will play a pivotal role in supporting the performance and operational excellence of our international contact centres. You will manage the analytics function by coordinating data collection, reporting, and in-depth analysis to drive informed decision-making and long‑term strategic planning.

Key Responsibilities:

• Prepare and deliver timely, accurate, and reliable daily, weekly, and monthly reports providing actionable insights to stakeholders.
• Analyse data related to incentive targets, call volume trends, and performance metrics to inform short‑term operations and long‑term strategic initiatives.
• Compile, consolidate, and mine data from multiple contact centre sources and business units to provide a comprehensive view of performance.
• Collaborate with international contact centre analysts to ensure consistency and quality of analytics output.
• Support workforce planning activities through forecasting and analysis to optimize operational efficiency.
• Continuously identify opportunities to improve reporting processes and analytical models.

What We Offer:

• Permanent full‑time contract (39 hours per week, Monday to Friday)
• Flexible hybrid work model – up to 3 days remote per week
• 40k plus 10% STIP
• Private health insurance & Life Insurance
• Wellness programs and engaging team activities
• VIP District and rental car discounts
• Modern, multicultural work environment at Barcelona World Trade Centre
• Meal vouchers and free car rental after one year with the company

What We’re Looking For:

• +2 years previous relevant experience as a Business Analyst with reporting, forecasting, and operational analysis
• Fluent English communication skills (verbal and written)
• Strong analytical mindset with high attention to detail and accuracy
• Proficient in Excel with the ability to manipulate and analyse large data sets
• Experience with Tableau
• Excellent interpersonal skills to collaborate with stakeholders at all organizational levels
• Ability to work independently, proactively, and creatively, demonstrating sound judgment
• Confident in challenging assumptions constructively and offering innovative solutions

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Barcelona
Barcelona
Spain