BSP Growth & Operations Lead

IATA Consulting; Madrid; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Remote work options

Hybrid work model

Birthday off

Volunteer time off

Job summary

IATA is seeking a Senior Manager, BSP Growth Operations in Madrid to drive the expansion and optimization of domestic BSP participation. You will work with airlines, country managers, and local stakeholders to deliver market implementations and safeguard growth in BSP volumes.

The role requires deep experience in operations or programme delivery within the airline or travel industry, with a strong emphasis on end‑to‑end rollouts, stakeholder management, and data‑driven decision making.

Qualifications

• University degree (Bachelor or Master) in Business, Economics, Engineering, Data/Analytics, or a related field.
• 7–10+ years’ experience in operations or programmedelivery, ideally in the airline or travel ecosystem.
• Proven ability to lead end‑to‑end operational rollouts across multiple markets.
• Experience working with airlines, country managers, and local stakeholders.
• Strong understanding of BSP processes, airline distribution, and domestic settlement flows.
• Ability to develop market‑specific operational/technical proposals and value propositions.
• Strong skills in workshop facilitation, stakeholder engagement, and operational planning.
• Solid analytical capabilities and excellent communication skills.
• High ownership, collaboration, and a continuous improvement mindset.

Responsibilities

• Monitor and analyze BSP performance across participating airlines, identifying trends, risks, and opportunities for growth or recovery.
• Engage with airlines, with the collaboration of Regional and Local offices, to address declines in BSP‑reported sales, developing and implementing actions to retain volumes and prevent further leakage.
• Identify airlines with underutilized BSP potential and drive initiatives to increase their participation and reported sales.
• Coordinate planning and execution of market engagement workshops with target airlines and local stakeholders, in close collaboration with Country Managers.
• Gather insights from market discussions to shape a tailored BSP value proposition for domestic flows.
• Develop market‑specific proposals outlining the technical, operational, and financial advantages of domestic BSP participation.
• Lead the end‑to‑end implementation of domestic BSP rollouts, ensuring alignment, readiness, and successful onboarding across all stakeholders.
• Collaborate with all program team members, as well as relevant departments within and beyond the P&S division, including support functions.

Skills

Stakeholder engagement

Workshop facilitation

Analytical skills

Project delivery

Communication skills

Leadership

End-to-end rollout

Education

Bachelor's or Master's degree

Job description

IATA is seeking a Senior Manager, BSP Growth Operations in Madrid to drive the expansion and optimization of domestic BSP participation. You will work with airlines, country managers, and local stakeholders to deliver market implementations and safeguard growth in BSP volumes.

The role requires deep experience in operations or programme delivery within the airline or travel industry, with a strong emphasis on end‑to‑end rollouts, stakeholder management, and data‑driven decision making.