Senior Manager, BSP Operations Growth

IATA Consulting; Madrid; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Remote work options

Hybrid work model

Birthday off

Volunteer time off

Job summary

IATA is seeking a Senior Manager, BSP Growth Operations in Madrid to drive the expansion and optimization of domestic BSP participation. You will work with airlines, country managers, and local stakeholders to deliver market implementations and safeguard growth in BSP volumes.

The role requires deep experience in operations or programme delivery within the airline or travel industry, with a strong emphasis on end‑to‑end rollouts, stakeholder management, and data‑driven decision making.

Qualifications

• University degree (Bachelor or Master) in Business, Economics, Engineering, Data/Analytics, or a related field.
• 7–10+ years’ experience in operations or programmedelivery, ideally in the airline or travel ecosystem.
• Proven ability to lead end‑to‑end operational rollouts across multiple markets.
• Experience working with airlines, country managers, and local stakeholders.
• Strong understanding of BSP processes, airline distribution, and domestic settlement flows.
• Ability to develop market‑specific operational/technical proposals and value propositions.
• Strong skills in workshop facilitation, stakeholder engagement, and operational planning.
• Solid analytical capabilities and excellent communication skills.
• High ownership, collaboration, and a continuous improvement mindset.

Responsibilities

• Monitor and analyze BSP performance across participating airlines, identifying trends, risks, and opportunities for growth or recovery.
• Engage with airlines, with the collaboration of Regional and Local offices, to address declines in BSP‑reported sales, developing and implementing actions to retain volumes and prevent further leakage.
• Identify airlines with underutilized BSP potential and drive initiatives to increase their participation and reported sales.
• Coordinate planning and execution of market engagement workshops with target airlines and local stakeholders, in close collaboration with Country Managers.
• Gather insights from market discussions to shape a tailored BSP value proposition for domestic flows.
• Develop market‑specific proposals outlining the technical, operational, and financial advantages of domestic BSP participation.
• Lead the end‑to‑end implementation of domestic BSP rollouts, ensuring alignment, readiness, and successful onboarding across all stakeholders.
• Collaborate with all program team members, as well as relevant departments within and beyond the P&S division, including support functions.

Skills

Stakeholder engagement

Workshop facilitation

Analytical skills

Project delivery

Communication skills

Leadership

End-to-end rollout

Education

Bachelor's or Master's degree

Job description

Employment Type:Permanent Contract Duration:3 years

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

The Billing and Settlement Plan (BSP) has long been the backbone of agency–airline settlement, processing over USD 230 billion annually and serving as the industry’s most efficient and trusted payment channel. As the travel ecosystem evolves and new distribution and payment modelsemerge, the BSP is at a pivotal moment. Its share of global passenger sales is declining, signaling the need for a renewed strategic focus to protect its relevance and unlock new growth. To address this inflection point, IATA is launching aBSPGrowthProgrammebuilt around two pillars: (1) Retention and Growth of BSP Participation, and (2) Product Development and Innovation.Thisprogrammeaims to strengthen BSP’s competitiveness, expand its value proposition, and secure sustainablelong‑termSCU growth across all regionsto reach1 billion transactions by 2030. Within this transformation, the Senior Manager, BSP Growth Operationswill play a critical role in shaping and executing domestic BSP expansion, working closely with airlines, country managers, and local stakeholders to deliver successful market implementations. In parallel, the role will actively monitor BSP sales performance,identifyingrisks of declining SCU volumes amongparticipatingairlinesand driving targeted actions toretainand recover volumes. The role will also focus on unlockingadditionalgrowth byidentifyingairlines with untapped BSP potential and supporting initiatives to increase their reported sales through BSP.

What your day would be like

• Monitor and analyze SCU performance acrossparticipatingairlines,identifyingtrends, risks, and opportunities for growth or recovery.
• Engage with airlines, with the collaboration of Regional and Local offices, to address declines in BSP-reported sales, developing and implementing actions toretainvolumes and prevent further leakage.
• Identifyairlines with underutilized BSP potential and drive initiatives to increase their participation and reported sales.
• Coordinate planning and execution of market engagement workshops with target airlines and local stakeholders, in close collaboration with Country Managers.
• Gather insights from market discussions to shape a tailored BSP value proposition for domestic flows.
• Develop market‑specific proposals outlining the technical, operational, and financial advantages of domestic BSP participation.
• Lead the end‑to‑end implementation of domestic BSP rollouts, ensuring alignment, readiness, and successful onboarding across all stakeholders.
• Collaborate with all program team members, as well as relevant departments within and beyond the P&S division, including support functions.

We would love to hear from you if

• University degree (Bachelor or Master) inBusiness, Economics, Engineering, Data/Analytics, or a related field;
• 7–10+ years’ experience in operations orprogrammedelivery, ideally in the airline or travel ecosystem
• Proven ability to leadend‑to‑endoperational rollouts across multiple markets
• Experience working with airlines, country managers, and local stakeholders
• Strong understanding of BSP processes, airline distribution, and domestic settlement flows
• Ability to developmarket‑specificoperational/technical proposals and value propositions
• Strong skills in workshop facilitation, stakeholder engagement, and operational planning
• Solid analytical capabilities and excellent communication skills
• High ownership, collaboration, and a continuous improvement mindset

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward tohearing from you!