Booking Agent

Homeclub; Comunidad de Madrid; Híbrido; EUR 20.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Office in Madrid center

Employee discounts

Team events

Free beverages

Descripción de la vacante

Homeclub in Madrid seeks a Booking Agent to own the full conversion journey from inquiry to reservation. You will convert leads with a blend of sales and service, ensuring guest satisfaction across channels.

The ideal candidate communicates fluently in English and Spanish, thrives on hitting conversion and occupancy targets, and is comfortable using CRMs and booking platforms in a fast-paced, international team.

Formación

• Fluent in English and Spanish (C1+).
• Natural communicator on the phone and via email.
• Sales-driven mindset focused on conversion.
• Organized, proactive and detail-oriented.
• Comfortable with CRMs, booking platforms, or similar tools.

Responsabilidades

• Handle incoming booking requests across all channels with speed and a personal touch.
• Guide potential guests through the entire booking process: answer questions, remove friction, close the deal.
• Track payments and outstanding balances to ensure settlement before and during stays.
• Manage overbookings and relocations, prioritizing guest experience.
• Coordinate with Operations and Guest Experience teams for smooth check-ins.
• Handle cancellations, modifications, and extensions per company policies.
• Monitor daily KPIs and contribute to sales and occupancy targets.

Conocimientos

Bilingual EN/ES

English fluency

Spanish fluency

Communication skills

Sales mindset

Organized

CRM experience

Booking platforms

Herramientas

CRM software

Booking platforms

Descripción del empleo

About us:

At Homeclub, we manage over 1,500 fully equipped, professionally designed apartments built around comfort and lifestyle. We started in Spain and are now expanding into the US and Latin America. We believe in a world where location is flexible and where you live shouldn't limit your options. We're a team of 18+ nationalities, growing fast, and we're looking for people who want to grow with us.

About the role

We're hiring a Booking Agent to own the full conversion journey: from the first inquiry to a confirmed reservation. Think of it as a sales-meets-service role: you'll be the person turning leads into happy guests.

This isn't your typical hospitality gig. We're looking for sharp communicators with a commercial mindset, no matter what industry you come from. If you know how to sell, follow up, and make people feel taken care of, we want to talk to you.

What You'll Do

• Handle incoming booking requests across all channels (phone, email, website, walk-ins) with speed and a personal touch.
• Guide potential guests through the entire booking process: answer questions, remove friction, close the deal.
• Track payments and outstanding balances to make sure everything is settled before and during each stay.
• Manage overbookings and relocations when needed, always putting the guest experience first.
• Coordinate with Operations and Guest Experience teams to ensure smooth check-ins.
• Handle cancellations, modifications, and extensions following company policies.
• Keep your numbers sharp: monitor daily KPIs and actively contribute to hitting sales and occupancy targets.

About you

• Fluent in English and Spanish (C1+).
• A natural communicator who's comfortable on the phone and over email.
• Sales-driven mindset: you care about conversion rates and know how to move a lead through a funnel.
• Organized, proactive, and detail-oriented — you don't let things slip through the cracks.
• Comfortable working with CRMs, booking platforms, or similar tools.

Why Homeclub?

• An international team with 18+ nationalities.
• Beautiful office in the center of Madrid.
• Hybrid work model.
• A culture built on autonomy, innovation, and real feedback.
• Clear paths for internal growth: we promote from within.
• After-work events, team culture, free drinks (tea & coffee, always stocked).
• Discounts at partner stores and on our properties for you and your family.

At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.