Customer Support Intern

Homeclub; Comunidad de Madrid; Híbrido; EUR 10.000 - 15.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

International team

Hybrid work model

Growth opportunities

Team events & free drinks

Employee perks

Descripción de la vacante

Homeclub in Madrid is seeking a Customer Support Intern to be part of the conversion journey from inquiry to reservation. You'll learn to manage inquiries across channels and guide guests through the booking process, with a sales-driven mindset.

This role offers an international team, hybrid work in central Madrid, and opportunities to grow within the company. Fluency in English and Spanish is essential, and prior hospitality experience is not required.

Formación

• Fluent in English and Spanish.
• No specific industry experience required; enthusiasm and attitude matter.
• Strong communication and a sales-driven mindset.

Responsabilidades

• Handle incoming booking requests across channels with fast, personal responses.
• Guide potential guests through the booking journey.
• Assist guest relocations and manage overbookings while minimizing disruption.
• Coordinate between the Booking and Operations/Guest Experience teams.
• Process cancellations, modifications, and extensions per internal policies.
• Monitor pending payments and balances to ensure settlements.

Conocimientos

Fluent in English

Fluent in Spanish

Sales-oriented

Excellent communication

Descripción del empleo

About us:

At Homeclub, we manage over 1,500 fully equipped, professionally designed apartments built around comfort and lifestyle. We started in Spain and are now expanding into the US and Latin America. We believe in a world where location is flexible and where you live shouldn't limit your options. We're a team of 18+ nationalities, growing fast, and we're looking for people who want to grow with us.

About the Role

We're hiring a Customer Support Intern to be part of conversion journey: from the first inquiry to a confirmed reservation. This isn't your typical hospitality gig. We’re looking for someone who is hungry to learn the ropes of the commercial world and genuinely loves the art of selling and taking care of clients. No matter your background, if you have the drive to learn how to close deals, we want to talk to you.

What You'll Do

• Support lead management: Learn to handle incoming booking requests across all channels, ensuring a fast and personal response under the guidance of the team.
• Assist in the booking journey: Help guide potential guests through the process.
• Support guest relocations: Assist the team in managing overbookings and relocation cases, learning how to prioritize the guest experience while minimizing operational impact.
• Cross-team coordination: Act as a bridge between the Booking team and the Operations/Guest Experience teams to help guarantee seamless arrivals.
• Administrative booking support: Learn to process cancellations, modifications, and extensions while strictly following internal company policies.
• Payment & balance monitoring: Assist in tracking pending payments and balances to ensure all stays are settled according to company standards.

About you

• Fluent in English and Spanish.
• A natural communicator with a sales-driven heart.
• No specific industry experience required: we care about your skills and attitude, not your background.

Why Homeclub?

• An international team with 18+ nationalities.
• Beautiful office in the center of Madrid.
• Hybrid work model.
• A culture built on autonomy, innovation, and real feedback.
• Clear paths for internal growth — we promote from within.
• After-work events, team culture, free drinks (tea & coffee, always stocked).
• Discounts at partner stores and on our properties for you and your family.

________________________________________________________________________________________

At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.