Booking Agent

bnetwork; Barcelona; On-site; EUR 32,000 - 52,000; Full time

Job summary

bnetwork, a specialist SaaS accommodation management company, is seeking an Account Manager in Barcelona to oversee participant bookings for citywide events. You will respond to requests, coordinate with hotels, and ensure quality and satisfaction for end customers.

You will collaborate with internal teams and partners to manage contracts, data integration, and billing, while promoting exclusive offers and maintaining rigorous administration.

Qualifications

• Experience with hotel booking processes (negotiation to confirmation).
• Ability to promote discounts and exclusive offers.
• Strong administration: contracts, reminders and invoicing.

Responsibilities

• Respond to specific requests and propose solutions tailored to each customer profile.
• Coordinate with hotels to ensure availability, rate consistency and conditions.
• Follow up payments and billing; transmit information to finance and maintain traceability.
• Address participant feedback and resolve incidents related to bookings.

Skills

Hotel booking mastery

Discount promotions

Service quality control

Administrative monitoring

Rigor in management

Adaptability & responsiveness

Teamwork

Tools

Manage

Mantra

Job description

bnetwork is a Specialist SaaS accommodation management company based in Barcelona, Cannes, London, Paris, Vienna & Singapore.

we have been managing complex hotel & accommodation management services for large citywide events (congresses, exhibitions, festivals, trade fairs etc.) across Europe since 2004.

Our bespoke & proprietary software, combined with our customer centric approach & philosophy have helped position us as the leading accommodation management company for b2b events in EMEA.

We have worked for prestigious & high-volume events, from Corporate events (Microsoft, Cisco, SAP), to B2B professional events (Mobile World Congress, Websummit, ISE) to large Medical Congresses & Exhibitions (CPHI, EASL) and sporting events & festivals (Roland Garros).

Our account manager ensures the operational management of the services offered to the participants of the events, on behalf of the organizers. It attends to their requests, guarantees the quality of bookings and ensures the satisfaction of end customers. Work collaboratively with hotel partners and internal teams.

Main responsibilities

Booking management and relationship with participants

• Respond to specific requests (modifications, special requests, reminders).
• Propose solutions adapted to each customer profile, in relation to the available offer.
• Issue commercial proposals according to the project.

Project monitoring and internal coordination

• Manage contracts, conditions and offers in internal tools (Manage, Mantra).
• Ensure the correct integration of the data into the system.
• Coordinate with hotels to ensure availability, rate consistency and conditions.

Billing and administrative follow-up

• Follow-up of payments and billing of services provided.
• Transmit the necessary information to the finance team and ensure the traceability of exchanges.
• Follow up on participant feedback and anticipate complaints.
• Handle anomalies and incidents related to bookings.
• Work in coordination with partners to provide timely and effective solutions to problems encountered.

Technical Skills:

• Hotel booking: mastery of the booking process, from negotiation to confirmation.
• Marketing: the ability to promote the discounts and exclusive offers offered.
• Service quality control: management of customer returns on time,
• Administrative monitoring: rigor in the management of contracts, reminders and invoicing.
• Rigor: pay attention to delays in offers, prices and communication with customers.
• Adaptability and responsiveness: contingency management and adjustments to customer needs
• Teamwork: collaboration, good understanding with internal teams.