Bilingual German & Spanish Customer Support Agent - Madrid

Cross Border Talents; Barcelona; On-site; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Initial training

Path to permanent contract

Onboarding program

Job summary

Cross Border Talents is hiring a Customer Service Agent in Madrid who speaks German and Spanish. This on-site role begins with a 3-month temporary contract, with a strong intention to convert to permanent based on performance.

The package includes a base salary of €22,800 per year plus a €1,200 SRV bonus, and a comprehensive paid training program to ensure you have the tools to succeed. You will handle multi-channel customer inquiries in both German and Spanish, working shifts with a regular

Qualifications

• Fluency in German required.
• Fluency in Spanish required.
• Ability to deliver high-quality customer service.

Responsibilities

• Provide customer support via phone, email, or chat in German and Spanish.
• Resolve inquiries professionally and efficiently.
• Log interactions in internal systems and retrieve customer info.
• Collaborate with the team to meet daily service targets.

Skills

German

Spanish

Job description

Cross Border Talents is hiring a Customer Service Agent in Madrid who speaks German and Spanish. This on-site role begins with a 3-month temporary contract, with a strong intention to convert to permanent based on performance.

The package includes a base salary of €22,800 per year plus a €1,200 SRV bonus, and a comprehensive paid training program to ensure you have the tools to succeed. You will handle multi-channel customer inquiries in both German and Spanish, working shifts with a regular