Bilingual Renewal Specialist - SaaS Customer Success (FR)

Concentrix; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

UL Solutions in Barcelona is seeking a Customer Success Specialist to manage renewals for our renewable energy software portfolio, including Openwind, Windnavigator and HOMER Front. You will drive retention, renewals and expansion by coordinating with Sales, Product, Finance, and Legal to deliver a coordinated customer experience.

The role requires 1–2 years in renewals or related SaaS fields, strong English skills, CRM proficiency, and an analytical mindset to manage multiple priorities in a

Formación

• Bachelor’s degree or equivalent relevant experience.
• Excellent written, verbal, presentation, relationship-management, and organizational skills; strong English proficiency is required.
• Analytical, detail-oriented approach with the ability to manage multiple priorities in a deadline-driven environment.
• Proficiency in Microsoft Office, including Excel, and experience using CRM software.

Responsabilidades

• Manage the end-to-end renewal process for the renewable software portfolio, prioritizing accounts by renewal date, ARR, health and risk.
• Engage customers well before subscription expiration, review usage and history, assess risks, and propose renewal options.
• Prepare renewal quotes and coordinate their approval, execution, and processing in line with policy.
• Handle standard renewals independently; involve senior or cross-functional resources for complex deals.
• Maintain accurate customer activities, risks, opportunities, forecasts, and renewal data in CRM.

Conocimientos

Relationship management

Organizational skills

Written communication

Verbal communication

Analytical thinking

Educación

Bachelor’s degree or equivalent

Herramientas

CRM software

Microsoft Excel

Microsoft Office

Descripción del empleo

UL Solutions in Barcelona is seeking a Customer Success Specialist to manage renewals for our renewable energy software portfolio, including Openwind, Windnavigator and HOMER Front. You will drive retention, renewals and expansion by coordinating with Sales, Product, Finance, and Legal to deliver a coordinated customer experience.

The role requires 1–2 years in renewals or related SaaS fields, strong English skills, CRM proficiency, and an analytical mindset to manage multiple priorities in a