Renewals Support (English+French or Italian)

Grupo Temporing; Barcelona; Hybrid; EUR 32,500 - 35,000; Full time

Job summary

A software support company in Barcelona is seeking two Renewals Support associates. The role requires excellent communication skills in English along with either French or Italian. Responsibilities include interacting with customers, creating support cases, and collaborating with internal teams. This is a full-time hybrid position, offering a 6-month contract with a gross annual salary ranging from 32,500€ to 35,000€.

Qualifications

• Excellent English, French or Italian written and verbal communication skills.
• Excel basic functions required; business-level fluency.
• Experience collaborating with multiple departments.
• Experience communicating with customers.

Responsibilities

• Understand customers/local requirements.
• Create support cases and follow up with internal teams.
• Basic interaction with customers and resellers to follow up on renewals/inbound leads.
• Support building target account list to the team.
• Pull and share reports from Salesforce CRM.

Skills

Excellent English communication skills

Fluency in French

Fluency in Italian

Basic functions in Excel

Organized and problem solver

Job description

Renewals Support (English + French or Italian)

We are looking for two Renewals Support positions for an important software company located in Barcelona. One of the positions requires knowledge of English and French, and the other requires knowledge of English and Italian.

Responsibilities

• Understand customers / local requirements.
• Create support case, follow up with internal teams.
• Basic interaction with customers and resellers to follow up on renewals / inbound leads received.
• Support building target account list to the team.
• Pull and share report from Salesforce CRM.

Requirements

• Excellent English, French or Italian written and verbal communication skills.
• Excel basic functions required. We need Business level Fluency.
• Experience collaborating with multiple departments.
• Experience communicating with customers.
• Organized and problem solver.

Benefits

• You will have the opportunity to join a company that is in a growing phase and are continuously looking for new candidates.
• We offer a 6-month contract.
• 40 hours a week from Monday to Friday.
• Hybrid position.
• Gross annual salary: range 32,500€-35,000€.

Seniority level

Associate

Employment type

Full-time

Job function

Administrative, Customer Service, and Management

Industries

Software Development