Bilingual Patient Success Associate (German/English) – Hybrid

Digital Smile Design; Madrid; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid Work Model

Global & Diverse Environment

Progressive Tenure Benefits

Flexible Remuneration Scheme

Job summary

Digital Smile Design in Madrid seeks a Patient Management Associate for its Customer Support team. You will manage a German-speaking clinic portfolio along with English-speaking doctors across Europe, ensuring accurate case handling from intake to final delivery with a human touch.

You will coordinate with design, QC, and lab teams to ensure seamless workflows, while also supporting billing inquiries and documentation validation.

Qualifications

• Fluent German with full professional English.
• Experience in Customer Success or Account Support is preferred.
• Ability to manage multiple tasks with proactive problem solving.

Responsibilities

• Portfolio & client communication with DACH and European clinics.
• End-to-end case lifecycle management across platforms.
• Digital documentation validation and intake of clinical files.
• Coordinate case flow with design, QC, and lab teams.
• Case follow-up and customer care to move cases forward.
• Billing triage for German billing requirements.

Skills

German language

English language

Customer Success

Multitasking

Tools

Asana

HubSpot

Job description

Digital Smile Design in Madrid seeks a Patient Management Associate for its Customer Support team. You will manage a German-speaking clinic portfolio along with English-speaking doctors across Europe, ensuring accurate case handling from intake to final delivery with a human touch.

You will coordinate with design, QC, and lab teams to ensure seamless workflows, while also supporting billing inquiries and documentation validation.