Bilingual Merchant Support (French & English)

American Express; Madrid; Híbrido; EUR 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Bonus incentives

Healthcare

Career development

Descripción de la vacante

American Express in Madrid invites applications for a Merchants Customer Service role within Global Servicing. You will deliver world-class service to merchants, understand their needs, and negotiate favorable outcomes while using online and mobile platforms.

This role emphasizes building relationships and achieving quality and productivity targets. Candidates must be highly proficient in French and English, with excellent communication, resilience in a fast-paced environment, and strong

Formación

• Highly proficient in French and English, with strong business communication.
• Ability to work in fast-paced, dynamic environment and multitask across systems.
• Excellent negotiation, influencing and problem-solving skills.
• Strong interpersonal and written communication skills.
• Resilience to handle difficult conversations.

Responsabilidades

• Deliver world-class customer service to Merchants.
• Build relationships with Merchants, understand needs and negotiate outcomes.
• Meet quality, compliance and productivity targets.
• Navigate systems to service Merchants on online and mobile platforms.
• Document payment details and changes.
• Adapt to changing environment.

Conocimientos

French

English

Customer service

Communication

Negotiation

Descripción del empleo

American Express in Madrid invites applications for a Merchants Customer Service role within Global Servicing. You will deliver world-class service to merchants, understand their needs, and negotiate favorable outcomes while using online and mobile platforms.

This role emphasizes building relationships and achieving quality and productivity targets. Candidates must be highly proficient in French and English, with excellent communication, resilience in a fast-paced environment, and strong