Bilingual French & Spanish CSM — Growth & Adoption

Spendesk; Barcelona; Presencial; EUR 52.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible on-site policy

Lunch funded

Health insurance

Gym pass

Mental health support

Latest Apple equipment

Office snacks

Positive team culture

Descripción de la vacante

Spendesk is seeking a Customer Success Manager for French and Spanish-speaking clients. You will own a portfolio, drive adoption, and renew subscriptions, partnering with Account Managers, Product, Marketing, and Support to ensure exceptional service across two strategic markets.

You will collaborate with Finance leaders to understand priorities and demonstrate the value of Spendesk, guiding onboarding and ongoing adoption while identifying growth opportunities.

Formación

• Fluent or native French/Spanish and professional working proficiency in English.
• Previous experience in Customer Success, Account Management, Client Management or another customer-facing role.
• A consultative approach: you proactively advise customers rather than simply reacting to requests.
• Strong ownership and autonomy in managing a customer portfolio.
• Ability to build relationships with senior stakeholders.
• Analytical mindset, with the ability to use customer data to identify risks and opportunities.
• Excellent communication and stakeholder management skills.
• Genuine interest in customer experience, SaaS and building long-term partnerships.

Responsabilidades

• Build strong customer relationships.
• Manage a portfolio (120 - 150 accounts) of French and Spanish-speaking mid-market customers.
• Build trusted relationships with Finance Managers, CFOs, Finance Directors and key decision-makers.
• Understand each customer’s business priorities, challenges and success criteria.
• Advise customers on best practices and help them optimise their use of Spendesk.
• Lead regular account reviews and create success plans aligned with customer objectives.
• Drive adoption and retention.
• Guide customers through onboarding and ensure a smooth transition into long-term adoption.
• Monitor account health, product usage and engagement levels.
• Identify risks early and take proactive action to prevent churn.
• Help customers demonstrate the value and return on investment of Spendesk.
• Support customers through organisational changes, new stakeholders and evolving business needs.
• Identify growth opportunities.
• Identify relevant upsell and cross-sell opportunities based on customer needs and usage.
• Partner closely with Account Managers to develop and convert expansion opportunities.
• Contribute to portfolio growth while maintaining a strong customer-first approach.
• Support renewal discussions by ensuring customers clearly understand the value they receive.
• Be the voice of the customer.
• Share structured and actionable feedback with Product, Marketing and Sales.
• Identify recurring customer needs and potential product improvements.
• Support the launch and adoption of new features across the French and Spanish markets.
• Contribute to customer advocacy initiatives, including testimonials, referrals and case studies.

Conocimientos

French/Spanish proficiency

Customer-facing experience

Consultative approach

Ownership & autonomy

Stakeholder relationship building

Analytical mindset

Communication & management

Customer-centric SaaS interest

Herramientas

Salesforce

HubSpot

Gainsight

Planhat

Intercom

Descripción del empleo

Spendesk is seeking a Customer Success Manager for French and Spanish-speaking clients. You will own a portfolio, drive adoption, and renew subscriptions, partnering with Account Managers, Product, Marketing, and Support to ensure exceptional service across two strategic markets.

You will collaborate with Finance leaders to understand priorities and demonstrate the value of Spendesk, guiding onboarding and ongoing adoption while identifying growth opportunities.