Bilingual Customer Services & Contracts Administrator

Caterpillar; Pozuelo de Alarcón; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Office in Pozuelo de Alarcón

Job summary

Caterpillar Financial Services Corporation is seeking a dedicated professional to provide customer service and contract administration support for our financial products in Spain. The role centers on accurate data handling, timely processing, and ensuring compliance with company policies.

Based in Pozuelo de Alarcón (Madrid), this permanent, full-time position requires fluent Spanish and strong English capabilities to support an international environment.

Qualifications

• Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources to reach a conclusion.
• Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Responsibilities

• Provides administrative support for the Customer Services Representatives. Administrative support includes, preparing invoices and other miscellaneous forms and letters.
• Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate.
• Identifying issues and determining appropriate course of action for effective resolution.
• Understanding of products and services offered, providing appropriate solutions to customer queries.

Skills

Customer focus

Data gathering & analysis

Service excellence

Consulting

Decision making

Effective communications

Problem solving

Relationship management

Education

Bachelor's degree or equivalent professional experience

Job description

Caterpillar Financial Services Corporation is seeking a dedicated professional to provide customer service and contract administration support for our financial products in Spain. The role centers on accurate data handling, timely processing, and ensuring compliance with company policies.

Based in Pozuelo de Alarcón (Madrid), this permanent, full-time position requires fluent Spanish and strong English capabilities to support an international environment.