Customer Services Admin with Portuguese

Caterpillar; Madrid; On-site; EUR 25,000 - 30,000; Full time

Job summary

Caterpillar Finance is seeking a customer-focused administrator to provide contract and data support in a predominantly service-oriented role at the Pozuelo de Alarcón office near Madrid. You will manage invoices, inquiries, and data across systems while ensuring compliance with policy and procedure.

The role requires strong problem-solving, attention to detail, and the ability to work in an international environment. Fluency in Spanish and Portuguese, plus intermediate English, are essential.

Qualifications

• Customer-focused with the ability to tailor solutions
• Data gathering and analysis from multiple sources
• Strong service excellence in client interactions
• Consulting skills to guide internal and external clients
• Decision making and critical thinking in complex situations
• Effective communications across teams and clients
• Problem-solving with a proactive approach
• Relationship management with clients, vendors and peers
• Fluent Spanish and Portuguese; business English proficiency

Responsibilities

• Provide administrative support and prepare invoices and letters.
• Answer inbound customer service inquiries and troubleshoot, escalating when needed.
• Identify issues and determine appropriate actions for resolution.
• Understand Caterpillar Financial products and provide suitable solutions.

Skills

Customer focused

Data gathering

Analysis

Service excellence

Consulting

Decision making

Communication

Problem solving

Relationship management

Spanish (fluent)

Portuguese (fluent)

English (intermediate)

Education

Bachelor’s degree or equivalent

Job description

Career Area: Finance

Job Description: Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition: This role provides customer service and contract administration support for Caterpillar Financial customers. Acting as a key point of contact, the position supports customers with financial products and services, contract maintenance and modifications, payment processing, collections activities, and digital financing platforms. The role also ensures accurate data management across business systems while maintaining compliance with company policies and procedures.

What you will do:

• Provides administrative support for the Customer Services Representatives. Administrative support includes, preparing invoices and other miscellaneous forms and letters.
• Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate.
• Identifying issues and determining appropriate course of action for effective resolution.
• Understanding of products and services offered, providing appropriate solutions to customer queries.

What you will have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates Will Also Have:

• Approximately 2+ years of experience in a customer-facing role is preferred, ideally within customer service, contract administration, financial services, collections, accounts receivable, banking, leasing or a similar environment; however, strong candidates with transferable skills, customer focus, and a willingness to learn will also be considered.
• Strong customer focus with the ability to build positive relationships and deliver excellent service.
• Proven problem-solving skills, ability to work independently, and a proactive approach to handling customer inquiries.
• High attention to detail and accuracy when preparing customer documentation, processing transactions, and maintaining records.
• Experience working in an international and multicultural environment.
• Bachelor’s degree or equivalent professional experience desired.
• Language: Fluent Spanish and Portuguese required.
• Language: Intermediate English, with the ability to speak, write, and understand business communications.

Additional Information:

• This is an office-based position and requires daily presence at our Pozuelo de Alarcón (Madrid) office.
• This is a permanent, full-time position.
• A valid work permit for Spain or EU/EFTA citizenship is required.
• Please note that relocation assistance and payroll transfers are not available for this role.
• Compensation: Minimum annual base salary of €27,494 plus a 7% target annual bonus.
• Base Minimum Pay: €27,494.00 Please note that salary is only one component of the total compensation and benefit package available at Caterpillar.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.

Qualified applicants of any age are encouraged to apply.

There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.