Customer Services & Contracts Administrator

Caterpillar, Inc.; Pozuelo de Alarcón; On-site; EUR 25,000 - 30,000; Full time

Job summary

Caterpillar Inc. in Pozuelo de Alarcón (Madrid) is seeking a full-time Customer Service & Contract Administration Specialist for Caterpillar Financial.

You will act as a primary contact, support financial products, manage contracts, process payments, and ensure data accuracy across systems. The role requires about 2+ years in a customer-facing environment, fluent Spanish and Portuguese, intermediate English, and a bachelor's degree.

Qualifications

• Bachelor's degree or equivalent professional experience desired.
• Experience in customer service, contract administration, or financial services is preferred.
• Ability to work in international and multicultural environments.
• Excellent communication and data accuracy skills.

Responsibilities

• Provides administrative support for Customer Services Representatives and prepares invoices.
• Answers inbound inquiries, analyzes issues, and directs them appropriately.
• Identifies problems and determines appropriate actions for resolution.
• Assists with understanding products and services and offers suitable solutions.

Skills

Customer Focus

Data Gathering & Analysis

Service Excellence

Consulting

Decision Making

Effective Communications

Problem Solving

Relationship Management

Education

Bachelor's degree or equivalent

Job description

Caterpillar Inc. in Pozuelo de Alarcón (Madrid) is seeking a full-time Customer Service & Contract Administration Specialist for Caterpillar Financial.

You will act as a primary contact, support financial products, manage contracts, process payments, and ensure data accuracy across systems. The role requires about 2+ years in a customer-facing environment, fluent Spanish and Portuguese, intermediate English, and a bachelor's degree.