Global Finance: Customer & Contract Admin

Caterpillar; Madrid; On-site; EUR 25,000 - 30,000; Full time

Job summary

Caterpillar Finance is seeking a customer-focused administrator to provide contract and data support in a predominantly service-oriented role at the Pozuelo de Alarcón office near Madrid. You will manage invoices, inquiries, and data across systems while ensuring compliance with policy and procedure.

The role requires strong problem-solving, attention to detail, and the ability to work in an international environment. Fluency in Spanish and Portuguese, plus intermediate English, are essential.

Qualifications

• Customer-focused with the ability to tailor solutions
• Data gathering and analysis from multiple sources
• Strong service excellence in client interactions
• Consulting skills to guide internal and external clients
• Decision making and critical thinking in complex situations
• Effective communications across teams and clients
• Problem-solving with a proactive approach
• Relationship management with clients, vendors and peers
• Fluent Spanish and Portuguese; business English proficiency

Responsibilities

• Provide administrative support and prepare invoices and letters.
• Answer inbound customer service inquiries and troubleshoot, escalating when needed.
• Identify issues and determine appropriate actions for resolution.
• Understand Caterpillar Financial products and provide suitable solutions.

Skills

Customer focused

Data gathering

Analysis

Service excellence

Consulting

Decision making

Communication

Problem solving

Relationship management

Spanish (fluent)

Portuguese (fluent)

English (intermediate)

Education

Bachelor’s degree or equivalent

Job description

Caterpillar Finance is seeking a customer-focused administrator to provide contract and data support in a predominantly service-oriented role at the Pozuelo de Alarcón office near Madrid. You will manage invoices, inquiries, and data across systems while ensuring compliance with policy and procedure.

The role requires strong problem-solving, attention to detail, and the ability to work in an international environment. Fluency in Spanish and Portuguese, plus intermediate English, are essential.