Bilingual AI-Driven Underwriting Ops Technician (12-Month FTC)

Chubb Ltd.; Madrid; In loco; EUR 36.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

32 vacation days per year

WFH option

Home office allowance

Life and accident insurance

Pension plan

Learning & development

Descrizione del lavoro

Chubb Ltd. in Madrid, Spain, seeks an Underwriting Operations Technician (Online) to oversee AI-assisted processing for the Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine. You will govern digital workflows and apply sound underwriting judgement to cases needing human input.

This is a 12-month temporary position. Responsibilities include monitoring queues, validating AI outputs, auditing data, and driving model improvements.

Competenze

• Business-level English and French are required; additional European languages are a plus.
• Experience in an insurance or financial services operations role.
• Comfort working within AI-augmented environments; curious about automation and questioning outputs.
• Exceptional attention to detail and ability to articulate why a human decision differs from an automated recommendation.
• Proactive learning to gain SME product knowledge across SME lines.
• Proficiency in MS Office, particularly Excel; experience with Ignite/ICT or similar platforms.

Mansioni

• Monitor automated processing queues and triage exceptions that fall outside STP confidence thresholds.
• Review and validate AI-extracted data against source documents; correct errors before core policy systems.
• Apply underwriting operations expertise to edge cases and document rationale for audit trails.
• Identify patterns in AI-generated exceptions and signal model drift or gaps to leadership.
• Submit corrections to AI workflows to improve future accuracy and reduce fall-out volumes.
• Maintain system configuration, mappings, and references; ensure seamless back-end integration.
• Collaborate with tech and operations to refine automation rules and thresholds.
• Participate in testing AI workflow changes before production deployment; provide operational input.
• Produce SOX and compliance reporting from system data.

Conoscenze

English & French

Attention to detail

Analytical thinking

Curiosity about automation

Strumenti

Ignite/ICT

MS Excel

Descrizione del lavoro

Chubb Ltd. in Madrid, Spain, seeks an Underwriting Operations Technician (Online) to oversee AI-assisted processing for the Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine. You will govern digital workflows and apply sound underwriting judgement to cases needing human input.

This is a 12-month temporary position. Responsibilities include monitoring queues, validating AI outputs, auditing data, and driving model improvements.