Bilingual Ad Support Specialist – SMB Help (Hebrew/English)

Cross Border Talents; Barcelona; Sur place; EUR 15 000 - 20 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Local language classes

Relocation: accommodation option with

Résumé du poste

Cross Border Talents is hiring an Advertisers Support Representative in Lisbon to assist SMBs using our client's digital advertising services. You will respond to Hebrew and English inquiries via chat, email, and phone, providing both pre-sales and post-sales support.

Work is on-site with rotational shifts (40 hours/week). The 1-year fixed-term contract includes a training period with a dedicated allowance and a total gross monthly compensation package of €1,767.50, featuring base pay and

Qualifications

• Excellent written and spoken Hebrew (minimum C1 level).
• Good command of English.
• EU passport holder or local residency card.
• Empathetic and helpful approach.
• Strong team-player attitude.
• Strong interpersonal skills and de-escalation ability.
• Ability to learn quickly and adapt to new processes and tools.

Responsabilités

• Supporting SMBs with enquiries related to digital advertising products, tools and campaigns.
• Providing customer support in Hebrew and English via chat, email and phone.
• Delivering pre-sales and post-sales support for self-service advertising products.
• Providing guidance on products and tools to improve the customer experience.
• Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly.
• Identifying recurring trends and resolving issues affecting multiple SMB clients.
• Delivering a professional customer experience in line with quality and service standards.

Connaissances

Hebrew (C1)

English (proficient)

Team player

Empathetic approach

Interpersonal skills

Description du poste

Cross Border Talents is hiring an Advertisers Support Representative in Lisbon to assist SMBs using our client's digital advertising services. You will respond to Hebrew and English inquiries via chat, email, and phone, providing both pre-sales and post-sales support.

Work is on-site with rotational shifts (40 hours/week). The 1-year fixed-term contract includes a training period with a dedicated allowance and a total gross monthly compensation package of €1,767.50, featuring base pay and