Barcelona Team Leader — Grow, Coach & Lead

Concentrix; Barcelona; On-site; EUR 20,700 - 25,300; Full time

Benefits offered by this job

Full paid training

Bring-a-friend bonus opportunities

Good location in Barcelona

Job summary

A global technology and services leader in Barcelona is seeking a Team Leader to supervise call center associates within the fashion industry. The ideal candidate will coach team members, monitor performance, and ensure KPIs are met while providing training and support. This full-time position offers a gross annual salary of 23,000 euros with an additional bonus potential of up to 6,000 euros. Join a company where your career and personal growth are prioritized, and become a part of a diverse and inclusive team.

Qualifications

• Two to four years of relevant experience preferred.
• Ability to mentor, coach and provide direction to a team of employees.
• Willingness to work a flexible schedule.

Responsibilities

• Supervise call center associates and monitor attendance.
• Coach team members on performance metrics.
• Handle escalated customer calls as needed.

Skills

Leadership and coaching

Strong communication skills

Multi-tasking and prioritization

Pressure management

Education

Associate's degree in related field

Job description

A global technology and services leader in Barcelona is seeking a Team Leader to supervise call center associates within the fashion industry. The ideal candidate will coach team members, monitor performance, and ensure KPIs are met while providing training and support. This full-time position offers a gross annual salary of 23,000 euros with an additional bonus potential of up to 6,000 euros. Join a company where your career and personal growth are prioritized, and become a part of a diverse and inclusive team.