Barcellona_ Client Adivisor Sickness Cover

Etro; Sevilla; Presencial; EUR 18.000 - 26.000; Jornada completa

Descripción de la vacante

Etro is seeking a full-time Client Advisor for a sickness cover at our Barcelona boutique. You will provide customers with high quality service, sharing Etro history and heritage.

You will build relationships through CRM, maintain the visual presentation, assist with stock replenishment and after-sales, and handle cashier procedures. Fluency in English and Catalan is required, with a passion for fashion and luxury.

Formación

• Deep passion for fashion and luxury.
• Experience in a similar role within fashion and luxury retail.
• Ability to drive and exceed store results with strong commercial awareness.
• Comfortable in client-facing activities and clienteling.
• Ability to adapt to different customers.
• Team-playing aptitude.
• Understanding of Retail.
• KPIs and Digital Ability.
• Ability to work in a dynamic environment.
• Fluent in English; Catalan fluency is a plus.

Responsabilidades

• Provide exceptional customer service by meeting needs and showcasing Etro history.
• Assist customers with Etro selling ceremony.
• Advise on trends in fashion and luxury market with passion.
• Maintain visual displays according to Etro guidelines.
• Develop CRM and clienteling strategies to strengthen relationships.
• Support inventory and cashier procedures as needed.
• Collaborate with the team to achieve store goals.

Conocimientos

Fluent in English

Fluency in Catalan

Descripción del empleo

Etro is New Tradition, the sum of artisan know-how and creative experimentation. The entrepreneurial venture began in 1968, when Gimmo Etro, the brand's visionary founder, launched a production of highly prestigious fabrics using noble and natural fibers, which he embellished with original designs and innovative colour ways. In 1981 the furnishing textiles line made its debut. The Paisley motif used to enrich the first collection was set to become ETRO's mark of identity. The product range added another string to its bow in 1984 with leather goods and the bag collection in Paisley jacquard fabric. The launch of the home accessories and complements collection, in 1986, and the creation of the perfumes division, in the late 1980s, consolidated the brand's lifestyle concept. The materials, the workings and a special talent with prints are what make ETRO unique and unrepeatable.

For our Boutique in Barcellona , we are looking for a full-time Client Advisor for a temporary sickness cover position.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the busi

ness

• Build and strengthen relationships with customers by developing CRM and Clienteling strategies
• Build strong team collaborations
• Contribute to maintain the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise
• Be confident with cashier procedures and after sales management
• Follow xohynlm Company grooming, accordingly with Etro standards and policies

Key Requirements

• -Deep passion for fashion and luxury
• -Experience in a similar role within fashion and luxury retail companies
• -Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers' attitude
• -Comfortable in client face activities and clienteling
• -Ability to adapt to different customers
• -Team-playing aptitude
• -Understanding of Retail
• - KPIsDigital Ability
• -Ability to work in a dynamic environment
• -Fluent in English, a second language will be considered a plus
• -Fluency in Catalan

Barcellona_ Client Adivisor Sickness Cover • Seville, andalusia, Spain