Back Office Employee

Zeus Packaging; Getafe; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Zeus Packaging is seeking a Sales Back Office professional to support the sales team and ensure the smooth handling of orders, quotations, and commercial documentation. You will coordinate with Sales, Logistics, Finance and Operations to deliver accurate information and timely responses.

The role requires 2–3 years in Sales Back Office or similar, a degree in a business field, strong Excel and ERP/CRM experience, and fluent English.

Formación

• 2-3 years of experience in Sales Back Office or similar role.
• Bachelor's degree or vocational training in business-related field.
• Proficient in Microsoft Office, especially Excel.
• Experience with ERP or CRM systems.
• Fluent in English (written and spoken).
• Strong organizational and follow-up skills with attention to detail.
• Good communication and customer-oriented approach.
• Ability to work both independently and in a team.
• Proactive, solution-oriented and results-driven attitude.

Responsabilidades

• Admin management and follow-up of customer orders and quotations.
• Prepare and follow up on quotations and commercial proposals.
• Enter and update orders and customer information in systems.
• Monitor deliveries and delays, coordinating with logistics and operations.
• Handle customer queries regarding orders, invoicing and documentation.
• Prepare commercial docs and support the Sales team.
• Monitor commercial conditions, prices and price lists.
• Generate reports and track KPIs.
• Maintain customer and sales opportunity records.

Conocimientos

Excel

English

Communication

Customer service

Organization

Educación

Business Administration or related field

Herramientas

ERP systems

CRM systems

SAGE

SAP

Descripción del empleo

SALES BACK OFFICE

About the role

We are looking for a Sales Back Office professional to support our sales team and ensure the smooth and efficient management of our commercial and administrative activities.

The successful candidate will be responsible for coordinating and following up on orders, quotations, commercial documentation and customer requirements, working closely with the Sales, Logistics, Finance and Operations teams.

Key responsibilities

• Administrative management and follow-up of customer orders and quotations.
• Preparation and follow-up of quotations and commercial proposals.
• Entering and updating orders and customer information in the relevant systems.
• Monitoring deliveries, incidents and potential delays, coordinating with the relevant departments.
• Handling and resolving customer queries regarding orders, invoicing, deliveries and documentation.
• Preparing commercial documentation and providing administrative support to the Sales team.
• Monitoring commercial conditions, prices and price lists.
• Coordinating with Finance, Logistics, Purchasing and Operations to ensure an efficient customer service.
• Preparing reports and monitoring commercial KPIs.
• Maintaining and updating customer and sales opportunity information.
• Providing general administrative support to the Sales team as required.

Requirements

• 2-3 years of previous experience in Sales Back Office, Sales Administration, Customer Service or a similar position.
• Degree or vocational training in Business Administration, Commerce, Marketing, Business Management or a related field.
• Good knowledge of Microsoft Office, particularly Excel.
• Experience working with ERP or CRM systems.
• Fluent/high level of English, both written and spoken.
• Strong organizational and follow-up skills with excellent attention to detail.
• Strong communication and customer-oriented skills.
• Ability to work independently as well as part of a team.
• Proactive, solution-oriented and results-driven attitude.

Nice to have

• Experience working in an international company.
• Experience in industrial or B2B environments.
• Knowledge of international logistics and import/export processes.
• Experience with SAGE, SAP or other ERP systems.
• Knowledge of additional languages.

What we offer

• The opportunity to join an international and growing company.
• A dynamic and collaborative working environment.
• A position with direct exposure to different areas of the company and national and international customers.
• Competitive conditions according to experience and responsibilities.