Junior Analyst & Sales Support

The Adecco Group; Madrid; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Opportunity for growth and development

Inclusive work culture

World-class upskilling resources

Job summary

A leading global staffing company based in Madrid is seeking a Business Administrator to ensure high quality data in their CRM system and manage sales related processes. The ideal candidate will have 2-3 years of experience, strong analytical and Excel skills, and a proactive approach to customer service. This role supports the Global Sales team, focusing on data quality, user access management, and strategic CRM implementation in a hybrid working environment.

Qualifications

• 2-3 years of experience in a business administrative role.
• Detail-oriented and organized.
• Interest in handling multiple systems.

Responsibilities

• Manage user access requests and deactivations.
• Analyze sales related data and provide insights.
• Support Client Data Quality and Hierarchy cleanup.

Skills

Analytical skills

Excellent Excel skills

Communication skills

Team player

Customer service orientation

Education

Commercial Diploma or Bachelor's degree in Business Administration

Tools

SFDC Sales CRM

MS Office

Job description

On the CRM side: Drives the performance of the Global Sales team by ensuring high quality of data in the team’s SFDC CRM system and processes are followed. This includes the analysis of our data and uncovering process or data quality issues and proposing corrective actions. Drives pipeline health. Manages the more administrative tasks within the CRM world, like the timely creation of users or their deactivation. Manages the distribution and follow-up of any business requirements within our team. Supports business requirements raised to our IT as well as their testing. Helps with the creation/update of dashboards and reports. Related to our Client Master Data this role will support to improve client data quality and the follow up on corrective actions.

What you’ll be doing

• Manage User access requests and deactivations.
• Analyze sales related data and provide insights.
• Follow-up on IT / SFDC requirements and ensure completeness.
• Support of Client Data Quality and Hierarchy cleanup.
• Occasionally manage SFDC requirement, from raising requirements to IT and explaining the need, to testing, till training the users on the new feature.
• Provide ad-hoc support to the user community and support establishing best practices.
• Support team in driving sales related projects.
• Support the strategic enterprise-wide implementation of new and existing CRM capabilities, including in depth testing.

About you

• 2-3 years of experience in a business administrative role in a service industry environment or an international organization.
• SFDC Sales CRM system knowledge important.
• Detail oriented, organized, flexible and reliable approach.
• Very good analytical skills.
• Excellent Excel skills and general MS Office.
• Affinity towards software and interest in handling multiple systems.
• Team player with a passion for customer service.
• Good communication and contact skills.
• Interest in working in dynamic multi-cultural & multi-disciplined teams, in a hybrid working model.
• A proactive and solution-oriented work approach combined with a positive can-do attitude.
• Commercial Diploma or Bachelor's degree in Business Administration or related subjects.
• Business Fluent in English. Additional languages an advantage.

Why choose us?

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.