B2B Spanish Customer Operations Specialist

kbi; Barcelona; Hybrid; EUR 36,000 - 46,000; Full time

Job summary

Kontoor Brands in Barcelona is seeking a Customer Operations Representative to support our Spanish wholesale and B2B customers. You will manage the end-to-end order lifecycle, coordinate deliveries, and support after-sales in collaboration with Sales, Logistics, and Finance to ensure an excellent customer experience.

This role sits at our newly opened South European HQ in the heart of Barcelona, offering international exposure and a dynamic, growth-oriented team environment.

Qualifications

• Experience in customer service, customer operations, or order management role.
• Strong operational mindset with attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with IT systems; ERP experience is an advantage.
• Native Spanish and fluent English (main working language).
• French or Italian is a plus.

Responsibilities

• Deliver first-class customer service to Spanish wholesale and B2B customers.
• Act as a key point of contact for order-related questions, deliveries, and after-sales topics.
• Proactively communicate with customers regarding order status, availability, and potential changes.
• Contribute to continuous improvement initiatives and the Service Excellence strategy.
• Balance customer needs with cost-effective and value-driven solutions.
• Support and follow up on order entry to ensure accuracy and completeness.
• Verify pricing, discounts, and commercial terms according to seasonal deadlines.
• Monitor product availability and coordinate closely with Sales and Logistics on changes affecting orders.
• Ensure timely order release to meet requested delivery dates.
• Handle returns, chargebacks, and order-related exceptions.
• Support the monthly forecasting process and follow up on shipping targets for the Spanish market.
• Work closely with Sales, Finance, Logistics, and other internal teams to ensure smooth operations.
• Contribute to a strong team culture through collaboration, knowledge sharing, and back-up support.
• Participate in local or global projects when required.

Skills

Customer service

Order management

Attention to detail

Multi-priority management

IT systems

Tools

ERP systems

Job description

Kontoor Brands in Barcelona is seeking a Customer Operations Representative to support our Spanish wholesale and B2B customers. You will manage the end-to-end order lifecycle, coordinate deliveries, and support after-sales in collaboration with Sales, Logistics, and Finance to ensure an excellent customer experience.

This role sits at our newly opened South European HQ in the heart of Barcelona, offering international exposure and a dynamic, growth-oriented team environment.