Customer Operations Representative Spain

kbi; Barcelona; Hybrid; EUR 36,000 - 46,000; Full time

Job summary

Kontoor Brands in Barcelona is seeking a Customer Operations Representative to support our Spanish wholesale and B2B customers. You will manage the end-to-end order lifecycle, coordinate deliveries, and support after-sales in collaboration with Sales, Logistics, and Finance to ensure an excellent customer experience.

This role sits at our newly opened South European HQ in the heart of Barcelona, offering international exposure and a dynamic, growth-oriented team environment.

Qualifications

• Experience in customer service, customer operations, or order management role.
• Strong operational mindset with attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with IT systems; ERP experience is an advantage.
• Native Spanish and fluent English (main working language).
• French or Italian is a plus.

Responsibilities

• Deliver first-class customer service to Spanish wholesale and B2B customers.
• Act as a key point of contact for order-related questions, deliveries, and after-sales topics.
• Proactively communicate with customers regarding order status, availability, and potential changes.
• Contribute to continuous improvement initiatives and the Service Excellence strategy.
• Balance customer needs with cost-effective and value-driven solutions.
• Support and follow up on order entry to ensure accuracy and completeness.
• Verify pricing, discounts, and commercial terms according to seasonal deadlines.
• Monitor product availability and coordinate closely with Sales and Logistics on changes affecting orders.
• Ensure timely order release to meet requested delivery dates.
• Handle returns, chargebacks, and order-related exceptions.
• Support the monthly forecasting process and follow up on shipping targets for the Spanish market.
• Work closely with Sales, Finance, Logistics, and other internal teams to ensure smooth operations.
• Contribute to a strong team culture through collaboration, knowledge sharing, and back-up support.
• Participate in local or global projects when required.

Skills

Customer service

Order management

Attention to detail

Multi-priority management

IT systems

Tools

ERP systems

Job description

Who We Are:

Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long-term value for its stakeholders.

Job Posting:

About the Role

We are looking for a Customer Operations Representative to join our South European Customer Operations team, supporting our Spanish wholesale and B2B customers.

In this role, you will play a key part in managing the end-to-end order lifecycle, coordinating deliveries, and supporting after-sales processes. You will work closely with Sales, Logistics, and Finance to ensure an excellent customer experience and contribute to the continued growth of one of Norway’s most internationally recognized consumer brands.

This position is ideal for someone who enjoys combining customer interaction, operational excellence, and cross-functional collaboration in an international environment.

Key Responsibilities

Customer Service & Service Excellence

• Deliver first-class customer service to Spanish wholesale and B2B customers
• Act as a key point of contact for order-related questions, deliveries, and after-sales topics
• Proactively communicate with customers regarding order status, availability, and potential changes
• Contribute to continuous improvement initiatives and the Service Excellence strategy
• Balance customer needs with cost-effective and value-driven solutions

Order & Operations Management

• Support and follow up on order entry to ensure accuracy and completeness
• Verify pricing, discounts, and commercial terms according to seasonal deadlines
• Monitor product availability and coordinate closely with Sales and Logistics on changes affecting orders
• Ensure timely order release to meet requested delivery dates
• Handle returns, chargebacks, and order-related exceptions
• Support the monthly forecasting process and follow up on shipping targets for the Spanish market

Collaboration & Teamwork

• Work closely with Sales, Finance, Logistics, and other internal teams to ensure smooth operations
• Contribute to a strong team culture through collaboration, knowledge sharing, and back-up support
• Participate in local or global projects when required

What You Bring

Experience & Qualifications

• Experience in customer service, customer operations, or order management role
• Strong operational mindset with attention to detail and follow-through
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working with IT systems; ERP experience is an advantage
• Native Spanish and fluent English (main working language)
• French or Italian is a plus

Personal Attributes

• Customer-focused with a proactive, solution-oriented approach
• Strong communication and collaboration skills
• Organized, reliable, and comfortable working with deadlines
• Positive team player with a continuous improvement mindset

What We Offer

• A role within a young, dynamic, and international team
• A culture of ownership, empowerment, and continuous improvement
• Opportunities to grow and develop within Customer Operations and the wider organization
• An exciting phase of growth within a strong international brand
• Working out of the newly opened South European HQ, located in the heart of Barcelona, set within a characterful historic building
• Employee discounts on our products

Equal Opportunity Statement

We are an equal opportunity employer. All applications will be assessed solely on the basis of skills, experience and potential, in compliance with applicable laws.

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high‑performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.