B2B Group Travel Support

Exoticca; Barcelona; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

On-site in Barcelona

Permanent contract

Travel package discounts

Flexible compensation (Cobee)

Language lessons

Team events

Job summary

Exoticca in Barcelona is seeking a motivated B2B Group Travel Support to be the voice of our brand for travel agents. You will handle pre-sales inquiries, explain policies, and help agents move group requests forward with professional care.

You will qualify hot leads, gather essential details, and coordinate with Travel Specialists to ensure seamless handoffs. Fluent English and Spanish, excellent communication, and a proactive mindset are essential for success in this onsite role.

Qualifications

• Fluent in English and Spanish with strong verbal communication.
• Experience in travel or pre-sales support is beneficial.
• Ability to handle inbound calls and qualify group opportunities.

Responsibilities

• Answer incoming calls from travel agents to assist with pre-sales inquiries and policies.
• Qualify hot leads, gather key details, and hand off to Travel Specialists.
• Review and track group requests to keep agents informed and moving forward.
• Collaborate with Specialist and Post-Booking teams to boost group sales and service.

Skills

Phone communication

Active listening

Team collaboration

Organized

Detail-oriented

Tools

Salesforce

Job description

What is Exoticca?

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to \"creating life milestones.\" We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What is our proposal?

As a B2B Group Travel Support team member, you’ll be the voice of our brand for travel agents reaching out with new group inquiries, policy questions, and pre-sales support.

• Be the Pre-Sales Frontline: Answer incoming calls from travel agents to assist with pre-sales inquiries, group policies, and commission structures.


• Qualify Hot Leads: Identify exciting group opportunities, gather key details, and seamlessly hand off qualified leads to our Travel Specialists.


• Review & Track Group Cases: Manage group requests and review case updates to keep travel agents informed and ensure every trip moves forward smoothly.


• Keep the Momentum Going: Handle account check-ins, policy updates, and proactive follow-ups so no opportunity falls through the cracks.


• Collaborate for Success: Team up with our Specialist and Post-Booking teams to boost group sales, streamline operations, and deliver world-class service to our agency partners.

• Passionate About Travel: You love the travel industry and get excited about helping create group journeys worldwide.


• A Great Communicator: You enjoy talking to people on the phone, have great active listening skills, and can explain details clearly and enthusiastically.


• A Team Player: You thrive in a collaborative environment and love supporting your teammates to achieve big goals together.


• Organized & Detail-Oriented: You can easily track cases, review trip details, and manage multi-step follow-ups.


• Eager to Learn: No extensive travel background? No problem! If you have positive energy, a quick-learning mindset, and basic tech skills (we use tools like Salesforce to track cases, but we'll train you!), we’ll teach you the rest.


• Languages: Fluent in English and Spanish (additional European languages are a big plus!).


• Availability to work on this schedule: Afternoon/Evening shifts between 3 PM to Midnight.

Why Join Us?

• Be part of a dynamic team in the exciting travel industry.


• Gain hands-on experience in group travel operations.


• Opportunities for career growth and development.


• Opportunity to participate in one of our FAM Trips.

• Competitive compensation package in line with job responsibilities and experience.


• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance wit Cobee.


• On-site work model: Offices in Barcelona city.


• Permanent contract from the start.


• Travel packages at reduced prices as perk for employees!


• Unlimited coffee, language lessons, quarterly teamwork activities, global biannual parties.


• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.