Aviation Disruption & Customer Recovery Leader

LEVEL Airlines; Viladecans; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Staff travel

Flex benefits

Cafeteria & canteen

Gym discount

Health insurance

Job summary

LEVEL Airlines, a Barcelona-based long-haul carrier, seeks a Network & Customer Recovery Manager to lead the disruption management team and drive customer recovery. You will define procedures, coordinate across departments and implement automated tools to improve resiliency and customer communication during disruptions.

The role requires senior leadership, at least five years in aviation, and strong analytical and budgeting skills.

Qualifications

• Bachelor’s degree in Aeronautical Management, Tourism, Business Administration or Engineering.
• Minimum five years’ experience in aviation, in areas such as customer service, operations, or reservations.
• Strong leadership, planning and budget skills.

Responsibilities

• Lead and manage the Network & Customer Recovery Team.
• Coordinate disruption responses across departments during operational and non-operational windows.
• Define and improve disruption management procedures and policies.
• Oversee cost control related to disruptions and manage annual budget.
• Provide real-time reporting and data-driven recommendations to leadership.
• Develop automated tools and self-service solutions for customers.
• Support cross-functional collaboration with Operations, Commercial and Finance.

Skills

Leadership

DCS knowledge

Resiber/GoNow/Amadeus/SkySpeed

Data-driven decisions

Excel/Power BI

Budgeting & forecasting

Communication

Education

Bachelor’s degree in Aeronautical Management

Bachelor’s degree in Tourism

Bachelor’s degree in Business Administration

Engineering degree

Tools

Resiber

GoNow

Amadeus

SkySpeed

Job description

LEVEL Airlines, a Barcelona-based long-haul carrier, seeks a Network & Customer Recovery Manager to lead the disruption management team and drive customer recovery. You will define procedures, coordinate across departments and implement automated tools to improve resiliency and customer communication during disruptions.

The role requires senior leadership, at least five years in aviation, and strong analytical and budgeting skills.