Aviation Operations Success Manager

PSD Group; Barcelona; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

None

Job summary

PSD Group is seeking a Customer Success professional to work with airline OCC teams to drive adoption and ongoing value of an advanced disruption management platform. You will train OCC controllers, monitor usage, and coordinate with product and optimisation teams to improve adoption and outcomes.

The role requires strong airline operations knowledge, excellent stakeholder management, and the ability to present value to airline management. Spanish language skills are a plus.

Qualifications

• Experience in airline operations or OCC environments.
• Proven ability to train and coach users.

Responsibilities

• Drive adoption and engagement with airline OCC teams.
• Deliver training and onboarding for OCC controllers.
• Run refresher sessions as product evolves.
• Monitor usage and address engagement drops.
• Prepare business reviews with OCC leadership.

Skills

Customer facing

Stakeholder management

Training coaching

Data analysis

Disruption management

Excel proficiency

OCC operations knowledge

Relationship building

Tools

Excel

CRM systems

Job description

PSD Group is seeking a Customer Success professional to work with airline OCC teams to drive adoption and ongoing value of an advanced disruption management platform. You will train OCC controllers, monitor usage, and coordinate with product and optimisation teams to improve adoption and outcomes.

The role requires strong airline operations knowledge, excellent stakeholder management, and the ability to present value to airline management. Spanish language skills are a plus.