Head of Customer Insights & Data Strategy

Vueling Airlines SA; Viladecans; On-site; EUR 70,000 - 100,000; Full time

Job summary

Vueling Airlines SA is seeking a Senior Leader for Customer Insights & Data to drive analytics across Omnichannel Operations, Customer Experience and Disruptions Performance, turning data into actionable insights that boost satisfaction and efficiency.

You will lead dashboards, automation and AI-powered reporting, partner with IT and data teams, and guide analysts to translate complex data into strategic actions that benefit the business and customers.

Qualifications

• Degree in Business Analytics, Data Science, Statistics, Engineering, or related field.
• Strong understanding of business performance metrics, reporting tools and KPIs.
• Familiarity with automation and AI concepts (eg. capabilities, benefits, and integration processes).
• Expertise in stakeholder engagement and cross-departmental collaboration.
• Knowledge of business intelligence and data visualisation platforms (eg. Tableau), reporting automation and the practical application of AI to data preparation, reporting and insight generation.
• Strong knowledge of customer intelligence, customer journey measurement, NPS, Voice of Customer and customer survey methodologies.

Responsibilities

• Develop and execute a strategic roadmap for customer insights and data, identifying opportunities to enhance analytics, reporting, and automation capabilities across the organization.
• Act as the key liaison for customer performance metrics across departments, ensuring that each function receives tailored, data-driven insights to support their business objectives.
• Collaborate with IT and Data teams to identify, prioritize, and implement automation and AI-driven solutions for reporting and analytics, reducing manual workload and increasing efficiency.
• Establish and maintain strong cross-functional relationships, aligning KPIs and sharing customer insights to foster a data-driven approach to performance improvement.
• Oversee the design, implementation, and continuous optimization of dashboards that provide clear, real-time visibility into customer KPIs throughout the journey.
• Assess data needs across departments, identify gaps in customer insights, and implement solutions that improve data quality, availability, and strategic impact.

Skills

English

Spanish

Education

Degree in Business Analytics, Data Science, Statistics, Engineering, Economics, or related field

Tools

Tableau

Job description

Vueling Airlines SA is seeking a Senior Leader for Customer Insights & Data to drive analytics across Omnichannel Operations, Customer Experience and Disruptions Performance, turning data into actionable insights that boost satisfaction and efficiency.

You will lead dashboards, automation and AI-powered reporting, partner with IT and data teams, and guide analysts to translate complex data into strategic actions that benefit the business and customers.