Disruption Management Lead – Customer Recovery

Fly LEVEL SL; Viladecans; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Staff travel

Flex Benefits

Cafeteria & canteen

Gym discount

Job summary

LEVEL, based in Barcelona, seeks a Network & Customer Recovery Manager to lead disruption management and customer recovery across operations. You will define policies, oversee the team and coordinate cross-functional responses during disruptions, ensuring timely and accurate information to customers.

Ideal candidates bring 5+ years in aviation, a relevant degree, and proven ability to drive data-driven decisions, automation and cost control while delivering exceptional customer experience.

Qualifications

• Bachelor's degree in Aeronautical Management, Tourism, Business Administration, Engineering or similar field.
• Minimum of five years of professional experience in the aviation industry.
• Experience in customer service, passenger handling or operational control.
• Ability to lead cross-functional teams and manage budgets.

Responsibilities

• Lead, manage, plan and roster the Network & Customer Recovery Team.
• Coordinate disruption responses across departments during disruptions.
• Define, implement and continuously improve disruption management procedures and policies.
• Develop tools for disruption management and real-time monitoring.
• Define operational communications to customers during disruptions.
• Monitor costs and manage the area’s annual budget and forecasts.

Skills

Leadership

Workforce planning

Disruption management

DCS

Resiber

GoNow

Amadeus

SkySpeed

Data-driven decisions

Excel

Power BI

Budgeting

Forecasting

Education

Bachelor’s degree in Aeronautical Management

Bachelor’s degree in Tourism

Business Administration

Engineering

Tools

Resiber

GoNow

Amadeus

SkySpeed

Job description

LEVEL, based in Barcelona, seeks a Network & Customer Recovery Manager to lead disruption management and customer recovery across operations. You will define policies, oversee the team and coordinate cross-functional responses during disruptions, ensuring timely and accurate information to customers.

Ideal candidates bring 5+ years in aviation, a relevant degree, and proven ability to drive data-driven decisions, automation and cost control while delivering exceptional customer experience.