Duty Manager at LEVEL

LEVEL; Viladecans; Presencial; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff travel

Flex Benefits

Employee Cafeteria & Canteen

Gym Discount

Descripción de la vacante

LEVEL, based in Barcelona and part of the IAG group, seeks a Duty Manager for its OCC in Viladecans. This full-time, on-site role coordinates daily operations across Flight Dispatch, Crew Control, Ground Operations, Customer Response, Maintenance and more to ensure safety, punctuality and rapid disruption recovery.

The ideal candidate has 5+ years in an OCC or related environment, strong decision-making under pressure, and excellent stakeholder management.

Formación

• Bachelor’s degree or equivalent relevant operational experience.
• Minimum of 5 years’ experience in an airline Operations Control Center or similar.
• Experience in disruption management and stakeholder coordination is essential.

Responsabilidades

• Actively manage and coordinate the daily operation across all relevant areas.
• Monitor operational performance and drive actions to meet KPIs.
• Identify operational risks and ensure timely escalation and follow-up.
• Lead coordination during disruptions and drive recovery plans.
• Ensure decisions are based on complete, accurate information and clear communication.

Conocimientos

Operational coordination

Stakeholder management

Disruption management

Decision-making under pressure

Communication skills

Analytical skills

Educación

Bachelor’s degree or equivalent in relevant field

Herramientas

AIMS

LIDO

Resiber

Descripción del empleo

This Full time on site position offers great opportunities for career growth.

LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengers.

Job Purpose

The Duty Manager is a key role within LEVEL’s Operations Control Center and is responsible for ensuring the smooth execution of the daily operation. The role acts as the central operational coordinator during the shift, liaising with all relevant internal and external stakeholders to drive operational excellence, ensure timely decision-making, and minimize operational disruption. In case of irregular operations, the Duty Manager collects and assesses all relevant information from the involved areas, evaluates available options, and determines or recommends the most effective course of action in line with company objectives. The role balances safety, operational performance, customer impact, crew and aircraft constraints, cost, and recovery opportunities.

Main Responsibilities

• Actively manage and coordinate the daily operation across all relevant areas, including Flight Dispatch, Crew Control, Ground Operations, Customer Response, Maintenance, Network Control, airports, handling agents, fuel providers, and other operational stakeholders.
• Monitor operational performance during the shift and proactively drive actions to meet or exceed key operational KPIs, including punctuality, regularity, customer impact, and operational stability.
• Identify operational risks early and ensure timely escalation, coordination, and follow-up with the responsible stakeholders.
• Lead the operational coordination during disruptions by collecting all relevant facts, consulting the required stakeholders, assessing options, and driving the most effective recovery plan.
• Support sound operational decision-making by ensuring that decisions are based on complete, accurate, and timely information.
• Ensure clear communication between all involved parties during normal and disrupted operations.
• Follow up on agreed actions and ensure that operational decisions are executed effectively.
• Promote a culture of accountability, collaboration, and continuous improvement within the OCC environment.

Main Relationships

The Duty Manager reports to the Head of OCC & Crew Operations and works within the iOCC in close coordination with all operational stakeholders required to ensure a safe, punctual, and efficient operation. Actively manage and coordinate the daily operation across all relevant areas, including Flight Dispatch, Crew Control, Ground Operations, Customer Response, Maintenance, Network Customer Recovery, airports, handling agents, fuel providers, and other operational stakeholders.

Education

• Bachelor’s degree or equivalent relevant operational experience.

Experience

• Minimum of 5 years’ experience in an airline Operations Control Center or similar operational environment.
• Experience in disruption management, operational decision-making, stakeholder coordination, and airline recovery processes is highly desirable.

Competencies

• Strong operational judgement and decision-making skills.
• Excellent problem-solving and analytical skills.
• Ability to remain calm and effective under pressure.
• Strong communication, coordination, and stakeholder-management skills.
• Proactive mindset with the ability to challenge, escalating, and drive results.
• Strong organizational skills and attention to detail.
• Team player with a flexible and collaborative attitude.
• Ability to prioritize competing operational demands in a time-critical environment.

Languages

• Spanish: B2/C1
• English: B2/C1

Location

The Duty Manager position is based in LEVEL’s OCC at the Barcelona headquarters in Viladecans. The role requires flexible working hours and participation in a shift-work system, rotating shifts, evenings, nights, weekends, and public holidays, as flights may operate at any time of the day. Knowledge of AIMS, LIDO, and Resiber would be considered an asset. Location Viladecans, Barcelona

Benefits

• Staff travel
  Enjoy discounted flights not only with LEVEL. Explore the world at more affordable prices.
• Flex Benefits
  There are flexbile benefits available for services like meals, transport, childcare, trainings, and Health Insurance.
• Employee Cafeteria & Canteen
  Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of entic menu options in our employee cafeteria and canteen at special prices!
• Gym Discount
  As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more!