Associate Director, Bachelor's Programs & Student Experience

Ie University; Madrid; On-site; EUR 90,000 - 120,000; Full time

Job summary

IE University is seeking an Associate Director for Bachelor Programs in Madrid to oversee day-to-day program management, student services, and coordination with faculty and departments. The role reports to the Executive Director and leads a team of program coordinators and assistants.

The ideal candidate will hold a Master’s degree (preferred) and a Bachelor’s degree, be bilingual in English and Spanish, and bring strong project management and customer service skills with at least eight years of

Qualifications

• Master’s degree from a top-ranked university preferred.
• Bachelor’s degree required.
• Bilingual English and Spanish (written and oral) with substantial professional experience in both languages.
• Minimum of 8 years of professional experience.
• Strong project management capabilities.
• Experience in global management education is a plus.
• Candidates must possess a valid EU work permit.

Responsibilities

• Meet with students proactively and provide support with empathy and sensitivity, including escalated matters.
• Coordinate relationships with class representatives and communicate policies.
• Ensure welcoming, respectful communication and adherence to academic standards.
• Oversee liaison with professors to communicate student needs and submit grades and syllabi on time.
• Coordinate with IE departments to support student services and handovers.
• Assist Executive Director with curricular and extracurricular innovations.
• Plan team priorities and maintain reliable operations for student support.

Skills

Bilingual English/Spanish

Project management

Customer management

Communication & empathy

Work under pressure

Team leadership / coaching

Education

Master’s degree (preferred)

Bachelor’s degree

Job description

IE University is seeking an Associate Director for Bachelor Programs in Madrid to oversee day-to-day program management, student services, and coordination with faculty and departments. The role reports to the Executive Director and leads a team of program coordinators and assistants.

The ideal candidate will hold a Master’s degree (preferred) and a Bachelor’s degree, be bilingual in English and Spanish, and bring strong project management and customer service skills with at least eight years of