Assistant Manager (Diagonal Alto)

Livensa Living; Madrid; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Livensa Living in Madrid is looking for an Assistant Manager to create a warm, welcoming experience for students, residents and guests. You will support the Manager and cover in their absence, while liaising with the General Manager on tenant queries and maintenance.

Join a team focused on safety, budgeting, marketing support and KPI reporting. Multilingual Spanish and English skills are essential to connect with residents and partners across university sites.

Formación

• Strong communication and leadership skills with a customer-focused approach.
• Experience in education/hospitality environments is a plus.
• Ability to manage budgets and meet targets.

Responsabilidades

• Create a warm, welcoming environment for students, residents and visitors.
• Support the Manager and cover in their absence.
• Liaise with the General Manager on tenant queries and maintenance.
• Ensure sites are safe and meet standards.
• Work within a budget and assist with marketing and promotions.
• Conduct regular inspections and safety checks.
• Build relationships with suppliers and contractors.
• Participate in out-of-hours rota for emergencies.
• Support university accommodation teams and attend meetings.

Conocimientos

Communication skills

Leadership

Management

Multilingual (Spanish, English)

Budget awareness

KPI reporting

Problem solving

Guest/tenant relations

Pro-active initiative

Microsoft Word/Excel/Outlook

Herramientas

Microsoft Word

Excel

Outlook

Descripción del empleo

Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for an Assistant Manager to join our team and help us create an exceptional experience for our students, residents, and guests.

KEY TASKS

• Ensuring a warm, welcoming environment to students, parent and visitors to the sites
• General support to the Manager and job cover in his/her absence.
• Liaise with the General Manager in responding to tenant queries and maintenance issues throughout the academic year.
• Working with the General Manager to ensure the sites are safe environments in which to live and work.
• Working to a set budget.
• Assisting with the marketing, lettings and promotion of the accommodation.
• Undertaking regular inspections of flats.
• Undertaking routine daily/weekly safety inspections and updating the web based safety Management system.
• Establishing and developing working relationships with suppliers and contractors.
• Supporting the site team.
• Being part of the out of hours rota for emergencies.
• Supporting the management of the site in compliance with ANUK National Code of standards.
• Working with University accommodation team delivering a quality service.
• Supporting the Accommodation Manager in liaising with University staff including attending regular meetings with relevant bodies.
• General support to the team in reception when required.
• You may be required to undertake other duties from time to time as the company may require.

KNOWLEDGE AND SKILLS

• Experience with students or within the University Sector preferred but not essential.
• Experience of working within the Hospitality sector preferred.
• Experience of working to budgets and targets.
• Experience in producing weekly and monthly KPI reports.
• Excellent communication skills displaying sensitivities to and understanding residents needs.
• Excellent leadership and management skills.
• Self-motivated and results driven.
• Strong Local knowledge.
• Experience managing an Operational budget desirable.
• Good level of computer literacy using Microsoft Word, Excel and Outlook.
• Must be pro-active and able to use initiative in order to make the site the best available.
• Multi Lingual essential – Spanish and English.
• Knowledge of the local community and city wide knowledge.

Assistant manager (diagonal alto) Madrid, Spain