Assistant Apart-hotel Manager

Leonardo Hotels Spain; Barcelona; Presencial; EUR 26.000 - 32.000; Jornada completa

Descripción de la vacante

Master is seeking an Assistant Apart-hotel Manager in Barcelona to join our team. You will work closely with the Hotel Manager, overseeing day-to-day operations and ensuring exceptional guest experiences across our prime apart-hotel property.

The ideal candidate has at least 2 years in hospitality, fluent Spanish and English, strong interpersonal and problem-solving skills, and a hands-on, independent approach.

Formación

• Minimum 2 years in hospitality or guest services.
• Fluent Spanish; strong English communication.
• Excellent interpersonal and guest-relations skills.
• Strong problem-solving abilities and composure under pressure.
• Proficient with property management systems.
• High level of responsibility and initiative.
• Willingness to work flexible days and hours.

Responsabilidades

• Guest Room Readiness: ensure rooms are immaculate before arrivals.
• Guest Assistance & Satisfaction: assist guests and respond to requests.
• Quality Assurance: monitor guest satisfaction and identify improvements.
• Operational Support: support hotel operations in the manager's absence.
• Issue Resolution: address issues promptly and effectively.

Conocimientos

Fluent Spanish

Fluent English

Interpersonal skills

Problem solving

PMS proficiency

Independence

Flexibility

Educación

Herramientas

PMS systems

Descripción del empleo

Join Master as an Assistant Apart-hotel Manager!

Master, a distinguished name in the hospitality industry and part of the vibrant Master brand, is actively seeking a highly motivated, responsible, and dedicated Assistant Apart-hotel Manager to join our esteemed team. This is a fantastic opportunity to contribute to the exceptional guest experience at one of our prime apart-hotel buildings.

We are looking for an individual who is passionate about delivering outstanding service and has a keen eye for detail. As an Assistant Apart-hotel Manager, you will play a crucial role in the day-to-day operations, ensuring that every guest enjoys a seamless and memorable stay. You will work closely with the Hotel Manager, providing support and stepping into leadership when needed, embodying the high standards that Leonardo Hotels is known for.

Your Key Responsibilities:

• Guest Room Readiness: Meticulously inspect and ensure all guest rooms are immaculate and perfectly prepared prior to guest arrivals, guaranteeing a welcoming first impression.
• Guest Assistance & Satisfaction: Proactively assist guests with their diverse needs and requests throughout their stay, ensuring their comfort and satisfaction. Your goal is to exceed expectations at every touchpoint.
• Quality Assurance: Diligently monitor guest satisfaction levels and identify areas for enhancement, consistently upholding and elevating the high-quality experience we promise.
• Operational Support: Be prepared to assume full responsibility for all apart-hotel operations in the absence of the Hotel Manager, maintaining smooth and efficient service delivery.
• Issue Resolution: Confidently and effectively handle any issues or challenges that may arise within the building during your shift, providing swift and satisfactory solutions.

What We're Looking For:

• Experience: A minimum of 2 years of relevant experience in a similar role within the hospitality or guest services sector is highly desirable. Previous experience in apart-hotel management will be a significant advantage.
• Languages: Fluency in Spanish (mother tongue) is essential. A high level of English proficiency is required for effective communication with a diverse clientele and team members.
• Interpersonal Skills: Possess excellent interpersonal skills, with the ability to build rapport with guests and colleagues, fostering a positive and collaborative environment.
• Problem-Solving: Demonstrate strong problem-solving skills, with the capacity to think critically and find effective solutions under pressure.
• Digital Proficiency: Be comfortable and adept at using digital tools and various property management systems (PMS) to streamline operations and enhance guest services.
• Responsibility & Independence: Exhibit a high level of responsibility and independence, taking ownership of tasks and demonstrating initiative.
• Flexibility: Willingness and ability to work flexible days and hours, adapting to the dynamic needs of the hospitality industry.

Why Join Master?

• Be part of a dynamic and growing international hotel chain.
• Opportunity for professional development and career advancement.
• Work in a supportive and collaborative team environment.
• Contribute to creating unforgettable guest experiences.

If you are a proactive individual with a passion for hospitality and possess the required skills and experience, we encourage you to apply! We look forward to hearing from you.