AR Collections & Invoicing Specialist

Hellmann East Europe Group; Lagunilla; On-site; EUR 26,000 - 38,000; Full time

Job summary

Hellmann East Europe Group is seeking an Accounting Operations Associate to support customer balances and maintain accurate accounting records. The role focuses on collections, payment processing, and building a proactive communication bridge with customers to prevent overdue balances.

The successful candidate will handle statements, follow up on past due invoices, and collaborate with AR teams to resolve disputes, while maintaining meticulous records in the accounting system.

Qualifications

• Excellent verbal and written communication skills in English and Spanish.
• Excellent organizational skills and attention to detail.
• Knowledge of general financial accounting and cost accounting.
• Proficient with Microsoft Office.

Responsibilities

• Receive and answer calls from customers and Hellmann Offices regarding customers overdue and current exposures.
• Contact customers by email and telephone to communicate the following items: current statement of account, request payments of outstanding invoices.
• Update all efforts such email and call notes with the results of the collection attempts and customer communication on the accounting system and the tracking reports.
• Ensure prompt resolution once an account has been escalated to AR Team Leader and AR Supervisor.
• Keep the contact bridge with the corresponding HWL staff and customer.
• Maintain an updated list with follow ups and a report for accounts with disputes.
• Follow up on open payments reported through internal HWL tracking system.
• Active participation in scheduled calls with HWL customers and internal parties for resolution of past due balances.
• Weekly reporting of metrics as requested by O2C Team Leader.
• Process accounting settlements and offsets.
• Post all forms of payments (checks, wires, ACH, credit card, lock box and remote, returned checks).
• Write-off open items.
• Additional tasks as assigned by the Supervisor.

Skills

English proficiency

Spanish proficiency

Communication skills

Organizational skills

Microsoft Office

Financial accounting

Education

High School Diploma

1 year related experience

Tools

Microsoft Office

Job description

Hellmann East Europe Group is seeking an Accounting Operations Associate to support customer balances and maintain accurate accounting records. The role focuses on collections, payment processing, and building a proactive communication bridge with customers to prevent overdue balances.

The successful candidate will handle statements, follow up on past due invoices, and collaborate with AR teams to resolve disputes, while maintaining meticulous records in the accounting system.