Order to Cash Agent

Hellmann East Europe Group; Lagunilla; On-site; EUR 26,000 - 38,000; Full time

Job summary

Hellmann East Europe Group is seeking an Accounting Operations Associate to support customer balances and maintain accurate accounting records. The role focuses on collections, payment processing, and building a proactive communication bridge with customers to prevent overdue balances.

The successful candidate will handle statements, follow up on past due invoices, and collaborate with AR teams to resolve disputes, while maintaining meticulous records in the accounting system.

Qualifications

• Excellent verbal and written communication skills in English and Spanish.
• Excellent organizational skills and attention to detail.
• Knowledge of general financial accounting and cost accounting.
• Proficient with Microsoft Office.

Responsibilities

• Receive and answer calls from customers and Hellmann Offices regarding customers overdue and current exposures.
• Contact customers by email and telephone to communicate the following items: current statement of account, request payments of outstanding invoices.
• Update all efforts such email and call notes with the results of the collection attempts and customer communication on the accounting system and the tracking reports.
• Ensure prompt resolution once an account has been escalated to AR Team Leader and AR Supervisor.
• Keep the contact bridge with the corresponding HWL staff and customer.
• Maintain an updated list with follow ups and a report for accounts with disputes.
• Follow up on open payments reported through internal HWL tracking system.
• Active participation in scheduled calls with HWL customers and internal parties for resolution of past due balances.
• Weekly reporting of metrics as requested by O2C Team Leader.
• Process accounting settlements and offsets.
• Post all forms of payments (checks, wires, ACH, credit card, lock box and remote, returned checks).
• Write-off open items.
• Additional tasks as assigned by the Supervisor.

Skills

English proficiency

Spanish proficiency

Communication skills

Organizational skills

Microsoft Office

Financial accounting

Education

High School Diploma

1 year related experience

Tools

Microsoft Office

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 20 locations worldwide.

For the better. Together.

The Accounting Operations Associate plays a crucial role in maintaining the efficiency and accuracy of accounting through meticulous administrative and clerical support. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company. This position is created to collect the balances for customer accounts that are out of the credit terms. Build and maintain the bridge with customers to keep business continuity and show proactivity to prevent overdue balances in the customer account.

Essential Duties And Responsibilities

• Receive and answer calls from customers and Hellmann Offices regarding customers overdue and current exposures
• Contact customers by email and telephone to communicate the following items: current statement of account, request payments of outstanding invoices
• Update all efforts such email and call notes with the results of the collection attempts and customer communication on the accounting system and the tracking reports
• Ensure prompt resolution once an account has been escalated to AR Team Leader and AR Supervisor
• Keep the contact bridge with the corresponding HWL staff and customer
• Maintain an updated list with follow ups and a report for accounts with disputes
• Follow up on open payments reported through internal HWL tracking system
• Active participation in scheduled calls with HWL customers and internal parties for resolution of past due balances
• Weekly reporting of metrics as requested by O2C Team Leader
• Process accounting settlements and offsets
• Post all forms of payments (checks, wires, ACH, credit card, lock box and remote, returned checks)
• Write-off open items
• Additional tasks as assigned by the Supervisor

Supervisory Responsibilities

This position does not supervise any direct reports.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

• High School Diploma
• At least one year of related experience required
• Excellent verbal and written communication skills in English and Spanish
• Excellent organizational skills and attention to detail
• Knowledge of general financial accounting and cost accounting
• Proficient with Microsoft Office

Knowledge, Skills & Attributes

• Self-confident, creative, innovative
• Can work at all levels of the organization
• Can make something complex easy to understand
• Can move from strategic to detailed focus easilyWilling to help; looks for solutions; coaches others in finding their own solutions
• Values each person no matter their position, empathetic
• Team oriented. Willing to coach and receive coaching. Willing to lead and to follow depending on the situation. Eager to go above and beyond when needed to be successful
• Curious and continuously looking for ways to learn and grow
• Customer-focused
• Organizational skills

PHYSICAL DEMANDS

• Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics are similar of those of an office setting with various office equipment.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!