AI-First Customer Success Manager (Remote)

Bask Health; Málaga; Remote; EUR 42,000 - 70,000; Full time

Benefits offered by this job

Remote worldwide (East Coast hours)

Job summary

Bask Health is a dynamic telehealth platform enabling rapid launch of DTC telemedicine services. We seek a customer success professional who can own the full customer lifecycle, drive onboarding, adoption, and renewals, and collaborate across product, sales, and marketing to maximize value.

The role emphasizes AI-enabled support, data-driven insights, and a proactive, entrepreneurial mindset. You will build relationships with diverse customers, manage data, deliver demos, and craft engagement

Qualifications

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
• Experience in e-commerce.
• Experience with large- to enterprise-sized customer book of business.
• Creative problem solver with a determination to succeed.
• Independent and motivated, with the wisdom to seek help where needed.
• An entrepreneur
• Highly articulate, ability to communicate effectively both when speaking and writing.
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment.
• Comfortable collaborating with different teams (product, sales, marketing, etc.)

Responsibilities

• Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
• Manage all current customer data
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
• Finding comfort in working in a fast-paced startup environment
• Believing no task is too small and no task is too tall
• Work Weekends

Skills

Customer Success

SaaS experience

Enterprise customers

Communication skills

Organization skills

Independent worker

Job description

Bask Health is a dynamic telehealth platform enabling rapid launch of DTC telemedicine services. We seek a customer success professional who can own the full customer lifecycle, drive onboarding, adoption, and renewals, and collaborate across product, sales, and marketing to maximize value.

The role emphasizes AI-enabled support, data-driven insights, and a proactive, entrepreneurial mindset. You will build relationships with diverse customers, manage data, deliver demos, and craft engagement