Global VP, AI-Driven Client Success & Experience

Paymentology; Madrid; On-site; EUR 120,000 - 180,000; Full time

Job summary

Paymentology in Madrid seeks a visionary VP Client Success & Experience to lead our global post-onboarding client organization, unifying Customer Support and Client Success Operations into a single function that partners with Account Management.

You will drive adoption, retention, and operational excellence with data-driven insights, AI-enabled capabilities, and scalable self-service, building a high-performing, international team.

Qualifications

• Experience leading global Client Success, Support, or Client Operations teams.
• Proven ability to drive transformation and scale organizations.
• Experience with AI, automation, and self-service platforms.
• Strong metrics-driven approach to client outcomes.
• Excellent communication with executive stakeholders.

Responsibilities

• Lead global Client Success & Experience org.
• Define future-state strategy across touchpoints.
• Build proactive engagement models focused on adoption and retention.
• Implement AI-enabled support capabilities and governance.
• Partner with Product, Engineering, and Commercial teams.

Skills

Global leadership

Client Success

AI & Automation

Data analytics

Stakeholder management

Strategic planning

Education

Bachelor’s degree in Business/Technology

Job description

Paymentology in Madrid seeks a visionary VP Client Success & Experience to lead our global post-onboarding client organization, unifying Customer Support and Client Success Operations into a single function that partners with Account Management.

You will drive adoption, retention, and operational excellence with data-driven insights, AI-enabled capabilities, and scalable self-service, building a high-performing, international team.