Ai Delivery Lead

Triple; Ibiza; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Equity

Descripción de la vacante

Triple está buscando un profesional con experiencia en entrega técnica y soluciones para servicios financieros para liderar despliegues de agentes de IA en bancos. El candidato deberá entender operaciones de pagos, disputas y cumplir con las políticas y compliance de cada institución.

Se trabajará 100% remoto y se valorará la capacidad de ejecutar sesiones con equipos de operaciones, definir métricas y mantener la relación con el cliente durante todo el proceso.

Formación

• Experiencia demostrable en entrega técnica de proyectos o implementaciones para servicios financieros.
• Capacidad para trabajar con clientes y entender sus procesos.
• Lectura de código, seguir especificaciones de API y colaborar con ingenieros.

Responsabilidades

• Liderar cada despliegue de agentes AI en un banco, desde la definición hasta go-live y ajuste post-implementación.
• Comprender cómo trabajan los equipos de la banca y definir qué tareas quedan para los agentes.
• Configurar comportamientos de agentes y umbrales de políticas por banco.
• Definir métricas de éxito con el cliente y reportar resultados.
• Gestión del despliegue end-to-end y contacto principal ante incidencias.
• Transmitir feedback de clientes a producto y ingeniería.

Conocimientos

Technical delivery

Solutions engineering

Client-facing

English proficiency

Payments operations

Descripción del empleo

Descripción del trabajo: Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.

Someone who can sit with a bank's operations team, learn how they actually work, and get our AI agents doing that work. You will own each deployment from the first scoping call through go-live and the months after it.

About Triple

Triple is building the intelligence layer for financial services. From our roots in merchant transaction data, we've expanded to solve one of the industry's biggest challenges: dispute and fraud management. We are deploying AI agents to fully automate these workflows for top-tier card issuers.

With $10M in funding and a global footprint spanning over 60 banks and fintechs (including Airwallex, Qonto, N26, and Trade Republic), we are a fast-moving, experienced team. Join us to help shape the future of banking operations.

What you will do

• Own each AI agent deployment at a bank, from scoping through go-live and the tuning after it


• Learn how the bank's team works today, case by case, then decide what the agents take over


• Configure agent behavior to each bank's own policies, thresholds, and exceptions


• Set the success metrics with the client before go-live, then report against them


• Get their team using the agents day to day, and stay the person they call when something breaks


• Tell product and engineering what these teams keep asking for

What you need

• 4+ years in technical delivery, solutions engineering, or client-facing implementation, in fintech or financial services


• English proficiency required


• Experience with payments operations, disputes, or chargeback workflows


• Technical fluency: you can read code, follow an API spec, and work directly with engineers


• Comfort in front of clients: you can run a working session with a bank's operations team


• Experience taking a project through a bank's security, compliance, and procurement teams


• Experience defining delivery metrics with a client and tracking them to the end


• Judgment about what to configure for one client and what belongs in the product


• Ownership mindset: you run the deployment end to end, and you do not wait to be unblocked

Conditions

100% remote. Competitive salary, and equity. We are an AI-native company: every engineer here works with coding agents daily, and you will have the AI tools you need without usage limits. We build client-led, which means you will sit close to the banks using what you ship. Travel to client sites as needed. The chance to shape how the world's largest banks run operations with AI.

Join Triple and help us build the intelligence platform for banking operations. xkdbapo