After Sales & Customer Care Coordinator- Alcaidesa

Comet Capital; Cádiz; On-site; EUR 32,000 - 42,000; Full time

Job summary

Comet Capital is seeking an After Sales & Customer Care Coordinator for the Costa Del Sol – Alcaidesa area. The role focuses on guiding homeowners from sold to settled, managing snagging, coordinating repairs, and upholding the developer’s reputation for excellence.

You will coordinate with site managers, subcontractors, and homeowners; occasionally lead home demonstrations; and keep accurate records so the construction team can improve future builds. Fluency in English and Spanish is essential.

Qualifications

• Experience in property development, estate agency, or high-end hospitality.
• Exceptional verbal and written communication with empathy and professionalism.
• Organiser who can manage 20+ moving parts with spreadsheets.
• Familiarity with property management software or willingness to learn.
• Proactive problem-solving when contractors are late or issues arise.

Responsibilities

• Relationship management between homeowners, site managers, subcontractors, and staff.
• Coordinate and track snagging, ensuring issues are resolved promptly and stakeholders are informed.
• Organise and sometimes lead home demonstrations for owners.
• Maintain an impeccable database of homeowner records and maintenance schedules.
• Schedule and oversee remedial works with contractors to high standards.
• Collect and analyse customer satisfaction data to help improve future builds.

Skills

Organisational skills

Communication skills

Technical literacy

Problem-solving

Job description

Job Title: After Sales & Customer Care Coordinator (several positions)-Location: Costa Del Sol-Alcaidesa

Role Purpose

The After Sales Coordinator (fluent in English and Spanish) is the primary point of contact for new homeowners once a property purchase is finalised. Your mission is to ensure a seamless transition from "sold" to "settled," managing the snagging process, coordinating repairs, and maintaining the developer’s reputation for excellence.

Key Responsibilities

• Relationship Management: Act as the dedicated liaison between homeowners, site managers, and sub-contractors and our own internal staff
• The "Snag" Master: Coordinate and track the completion list of minor defects, ensuring all issues are resolved in a timely manner and keeping all stakeholders informed
• Handover Coordination: Organise and occasionally lead home demonstrations, ensuring owners understand how to operate their new home’s systems.
• Administrative Excellence: Maintain an impeccable database of homeowner records and maintenance schedules.
• Contractor Liaison: Schedule and oversee remedial works, ensuring contractors are briefed and work is completed to a high standard.
• Feedback Loop: Collect and analyse customer satisfaction data to help the construction team improve future builds.

Requirements & Skills

• The "Organiser" DNA: You live for a well-maintained spreadsheet. You can juggle 20+ moving parts without dropping the ball.
• Experience: Previous experience in property development, estate agency, or high-end hospitality is highly preferred.
• Communication: Exceptional verbal and written skills. You can deliver bad news (like a delay) with empathy and professionalism.
• Technical Literacy: Familiarity with property management software or an enthusiasm to learn
• Problem-Solving: A proactive "get it done" attitude when a contractor doesn't show up or a pipe leaks.