Account Manager / Customer Success Manager monday.com

Tryve; Barcelona; Híbrido; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Descripción de la vacante

Tryve, a leading Platinum Partner of monday.com in Europe, is seeking an Experienced Account Manager / Customer Success Manager to join the Barcelona team. You will own a full cycle of managing customer relationships, identifying growth opportunities and driving success with monday.com.

The role requires 3+ years in Account Management, fluency in Spanish, French and English, and a entrepreneurial mindset. Hybrid work from Barcelona with potential regional expansion opportunities.

Formación

• 3+ years in Account Management/Customer Success
• Passion for digital tools and business processes
• Experience with monday.com or similar SaaS software is a plus

Responsabilidades

• Own full-cycle management of a portfolio from first contact to renewal and expansion
• Build strong relationships with clients and key stakeholders to ensure success with monday.com
• Identify upsell and cross-sell opportunities
• Serve as main point of contact between clients and our teams
• Help launch and scale Tryve in the region
• Contribute ideas to company growth

Conocimientos

Account Management

SaaS sales

Relationship building

Multilingual: ES/FR/EN

Entrepreneurial mindset

Cross-functional collaboration

Herramientas

monday.com

Descripción del empleo

Level: Mid (3+ years of experience in Account Management)

Tryve is a leading Platinum Partner of monday.com in Europe, recognized as Global Sales Partner of the Year 2023 and Global Customer Success Partner of the Year 2024.

We are committed to helping organizations optimize their workflows and enhance collaboration through innovative solutions.

As we continue to grow across Europe, we are looking for an Experienced Account Manager / Customer Success Manager monday.com to join our team in Barcelona. You build lasting relationships, spot growth opportunities and turn customers into long-term partners. You bring a love for technology, a good understanding of business logic and an entrepreneurial mindset. With these, you will play a key role in growing our presence in new markets and keeping your customers happy for a lifetime.

Role and Responsibilities

• Full-cycle ownership of a portfolio of customers, from first contact to renewal and expansion
• Build strong relationships with our clients and key stakeholders to understand their needs and ensure their success with monday.com
• Identify upsell and cross-sell opportunities and turn them into new business
• Serve as the main point of contact for your accounts and as liaison between clients, our consultants and the monday.com team
• Help build, launch and scale Tryve in the region
• Think along with the company and share your ideas and thoughts

Skills and Experience

• At least 3 years of experience in Account Management/Customer Success Management; experience in our industry is a plus
• Passion for digital tools and an excellent understanding of business processes
• Experience with monday.com or other SaaS software is a plus
• Fluent in Spanish, French and English is a must; Portuguese is a plus
• Proven track record in B2B or SaaS sales, ideally with full-cycle ownership of relationship management
• Entrepreneurial mindset, with experience in building, launching or scaling a business, entity or new market
• Comfortable working with a high degree of autonomy in a hybrid setting
• Experience in partner management and building strong relationships with key stakeholders
• An existing professional network is a plus
• Positive attitude, empathy and high energy for customer and partner engagement

What you can expect from us

• Open & direct communication, with respect and involvement
• Opportunity to join a fast growing company with a flat organizational structure
• Autonomy and room for personal development and entrepreneurship
• Competitive salary package and compensation based on results
• Hybrid working from Barcelona or our locations Arnhem & Antwerp
• Many opportunities for in-person team events, fostering strong relationships with your colleagues