Account Manager

CloudTalk; Barcelona; Presencial; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MacBook for work

Descripción de la vacante

CloudTalk, a fast-growing European SaaS company, is seeking an Account Manager to own a portfolio of B2B clients. You will be the strategic partner driving retention and expansion, translate CloudTalk capabilities into measurable ROI, and manage renewal cycles with proactive risk mitigation.

You will build durable relationships with executives, lead Executive Business Reviews, and advocate for clients inside CloudTalk. A commercial mindset and data-driven approach are essential to succeed.

Formación

• Hands-on experience in Account Management or Customer Success in B2B SaaS.
• Ownership of a book of business with renewals, save plays, and growth.
• Experience owning customer health metrics and leading indicators.
• Comfortable running Executive Business Reviews with multi‑stakeholder accounts.

Responsabilidades

• Run Executive Business Reviews tying CloudTalk performance to client KPIs.
• Own retention and expansion across your portfolio and forecast risk.
• Develop proactive save strategies and hit retention targets quarter over quarter.
• Identify and close organic growth opportunities within your portfolio (seat count, adoption, add-ons).
• Collaborate with Product/Support/Customer Engineering to resolve issues and influence roadmaps.

Conocimientos

Account Management

Customer Success

B2B SaaS

Renewals

Executive relationships

Data-driven

CRM reporting

Excel/Sheets

Stakeholder Mgmt

Herramientas

HubSpot

Gainsight

Planhat

Descripción del empleo

CloudTalk is THE global AI-powered business calling platform, trusted by 30,000+ professionals at companies like Nokia, Revolut, Glovo, and Uber.

We're building the world's most capable AI business calling software available in 160+ countries — helping businesses have more and better calls every day. Backed by $35.3M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ, we're investing in making AI native to every conversation.

We're a ~200-person team that values growth, innovation, teamwork, customer focus, and human connection. We move fast, build for the future, and care deeply about creating products — and a culture — that people genuinely love.

Why Join CloudTalk Now?

We're in an era of rapid innovation — taking our top-tier communication infrastructure to the next level by integrating cutting‑edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR.

Be part of one of Europe’s fastest-growing SaaS companies.

Work with cutting-edge AI products in a high-growth market. From real‑time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale.

Have a front-row seat in our journey to $100M ARR.

The Role

Our Account Managers are the business owners of their portfolio. This is a quota‑carrying role where you will own Customer Retention and Portfolio Expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.

This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk’s capabilities into measurable ROI for clients.

What You Will Do

Be the Strategic Business Partner

Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients’ KPIs. Position yourself as a trusted advisor — not just a vendor contact — and build durable relationships with decision makers and executive stakeholders.

Own Retention & Expansion

Lead the full renewal cycle across your portfolio — forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.

Identify and close organic growth opportunities within your portfolio — whether that’s increased seat count, platform adoption, or premium add‑ons. You should know your accounts well enough to see expansion plays before clients do.

Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early — before issues become escalations.

Act as the Internal Advocate

Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap — while confidently representing CloudTalk’s direction back to your accounts.

What Makes You a Great Fit

We're looking for experienced Account Managers or Customer Success Managers who've owned meaningful books of business in B2B SaaS — not just managed relationships, but driven commercial outcomes.

• Hands‑on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets
• Proven ownership of a book of business independently — you’ve managed renewals, run save plays, and grown accounts without heavy oversight
• Experience owning customer health metrics: you’ve built or worked within health score frameworks and used leading indicators to drive proactive action
• Comfortable running Executive Business Reviews and navigating multi‑stakeholder accounts up to C‑suite
• Highly commercial mindset — you think like a revenue owner, not just a relationship manager
• Data‑driven: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
• Technical aptitude — you enjoy learning SaaS products deeply and can guide customers to maximise platform value
• Familiarity with CS/AM tooling: HubSpot, Gainsight, Planhat, or similar
• Business fluency in English. Spanish, French, or Czech/Slovak are a big plus.

Why you will love to be a CloudTalker:

Growth:

• 1-1 Coaching sessions with our resident communications advisor
• AI Enablement: Everything you need to do your best work with AI—from AI Champions and office hours to our AI L&D Hub and dedicated Slack support

Flexibility:

• MacBook for work

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.