Strategic SaaS Account Manager: Retention & Growth

CloudTalk; Barcelona; Presencial; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MacBook for work

Descripción de la vacante

CloudTalk, a fast-growing European SaaS company, is seeking an Account Manager to own a portfolio of B2B clients. You will be the strategic partner driving retention and expansion, translate CloudTalk capabilities into measurable ROI, and manage renewal cycles with proactive risk mitigation.

You will build durable relationships with executives, lead Executive Business Reviews, and advocate for clients inside CloudTalk. A commercial mindset and data-driven approach are essential to succeed.

Formación

• Hands-on experience in Account Management or Customer Success in B2B SaaS.
• Ownership of a book of business with renewals, save plays, and growth.
• Experience owning customer health metrics and leading indicators.
• Comfortable running Executive Business Reviews with multi‑stakeholder accounts.

Responsabilidades

• Run Executive Business Reviews tying CloudTalk performance to client KPIs.
• Own retention and expansion across your portfolio and forecast risk.
• Develop proactive save strategies and hit retention targets quarter over quarter.
• Identify and close organic growth opportunities within your portfolio (seat count, adoption, add-ons).
• Collaborate with Product/Support/Customer Engineering to resolve issues and influence roadmaps.

Conocimientos

Account Management

Customer Success

B2B SaaS

Renewals

Executive relationships

Data-driven

CRM reporting

Excel/Sheets

Stakeholder Mgmt

Herramientas

HubSpot

Gainsight

Planhat

Descripción del empleo

CloudTalk, a fast-growing European SaaS company, is seeking an Account Manager to own a portfolio of B2B clients. You will be the strategic partner driving retention and expansion, translate CloudTalk capabilities into measurable ROI, and manage renewal cycles with proactive risk mitigation.

You will build durable relationships with executives, lead Executive Business Reviews, and advocate for clients inside CloudTalk. A commercial mindset and data-driven approach are essential to succeed.