Deal Desk Manager

CloudTalk; Barcelona; Híbrido; EUR 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited Paid Time Off

Volunteer Days

Flexible working hours

Home office budget

MacBook for work

Fitness Allowance

Descripción de la vacante

A dynamic SaaS company in Barcelona is seeking a Deal Desk Manager to lead the deal-execution process. In this founding role, you will bridge Sales, RevOps, and Finance, ensuring operational excellence through structured processes. The ideal candidate has over 5 years of experience and a strong grasp of SaaS commercial terms. This hybrid position offers flexibility, growth opportunities, and a range of employee benefits, including unlimited paid time off and wellness initiatives.

Formación

• 5+ years of experience in Deal Desk or Sales Operations.
• Able to bring order to chaotic data.
• Strong experience with SaaS billing models.

Responsabilidades

• Define workflows and approval processes for deals.
• Ensure contracts are commercially sound and documented.
• Maintain accuracy of CRM and billing data.

Conocimientos

Experience in Deal Desk or Sales Operations

SaaS commercial terms understanding

Operational rigor

Technical proficiency with CRM systems

Proactive personality

Herramientas

CRM systems

Billing/accounting software

Descripción del empleo

Overview

🌍 Global SaaS Scale-up | $28M Series B Investment

📍 Barcelona | Hybrid, 4 days in-office (Aticco Urquinaona, Rda. de Sant Pere, 52, Eixample, 08010)

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel to big players like Nokia, Glovo and Revolut. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams\' communication where every professional can engage in more productive and meaningful conversations.

A challenge ahead: CloudTalk's Finance Team is growing, and we're looking for a Deal Desk Manager to architect and own the deal-execution process. This is a founding role within the function. We need a senior professional who has the experience to build the Deal Desk from scratch and the "roll-up-your-sleeves" attitude to manage the day-to-day operations. You will be the critical bridge between Sales, RevOps, and Finance, ensuring our growth is backed by operational excellence and clean data.

Responsibilities

• Build the Blueprint - You will define the workflows, approval matrices, and "rules of engagement" for how deals are structured and closed
• Guard Revenue Integrity - You\'ll ensure that every contract signed is commercially sound, properly documented, and ready for seamless billing
• Drive System Order - You will be the primary person responsible for ensuring our CRM and Billing data is 100% accurate, eliminating the "fix it later" culture

What you\'ll work on

• Function Architecture: Design and implement the end-to-end Deal Desk framework, including the "Quote-to-Cash" workflow and deal approval levels
• Billing Ownership: Take a hands-on lead in setting up billing for complex or non-standard deals, ensuring 100% accuracy between the signed contract and our financial systems
• Billing System Optimization: Proactively identify billing bottlenecks and operational inefficiencies; lead the design and implementation of system and process improvements to ensure a scalable, automated, and error-free billing engine
• Deal Governance: Act as the final "Quality Gate" for all deals. For smaller deals, you will review and approve; for larger deals, you will actively help structure them
• Contracting & Pricing: Review and approve all amendments to pricing and contract terms, ensuring they align with CloudTalk\'s financial guidelines and legal requirements
• System Integrity: Clean up and maintain the "source of truth" in our systems. You will ensure that errors are caught and corrected before a deal is closed, not after
• Sales Enablement: Educate the Sales team on deal structuring best practices to improve the quality of submissions and reduce friction during the closing process
• Cross-functional Liaison: Work closely with Finance (for billing), RevOps (for systems), and Sales (for velocity) to resolve roadblocks

What we are looking for

• The "Builder" Experience: 5+ years of experience in Deal Desk or Sales Operations. We value candidates who have helped a company transition from "manual/messy" to "structured/scalable."
• Operational Rigor: You have a low tolerance for "messy" data. You are someone who enjoys bringing order to chaos and making sure every field in the CRM is exactly where it should be
• SaaS Expertise: Deep understanding of SaaS commercial terms, subscription billing models, and common pitfalls in software contracting
• Assertive Partnering: You can hold your ground with Sales teams to ensure quality, while still being a "problem solver" who helps them get deals across the finish line
• Technical Proficiency: Strong experience with CRM systems and an understanding of how they talk to billing/accounting software
• Proactive Personality: You don\'t wait for a manual; you write it. You are eager to improve our reporting and planning maturity by ensuring the data going in is perfect.

Why you will love to be a CloudTalker

Growth: 1-1 Coaching sessions with our resident communications advisor

Flexibility: Unlimited Paid Time Off, Volunteering Days, Flexible working hours, Home office budget, MacBook for work

Well-being: Recharge Fridays once per quarter, Fitness Allowance

Connectedness: Referral bonuses, Virtual & physical team buildings, Company merchandise

What to expect from the hiring process

• Interview with our Talent Acquisition Team
• Interview with our Finance Leader
• Interview with RevOps and Sales Leader
• Culture Bar Raiser Call and Offer

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk\'s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.