24/7 IoT Security Support Engineer (L1)

Giesecke & Devrient GmbH; Sant Joan Despí; On-site; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Equal opportunity employer

Career development

On-site canteen

Work-life balance

Sant Joan Despí location

Job summary

Giesecke + Devrient Mobile Security TCD Iberia S.L. is seeking a Temporary Customer Support Engineer (L1) to join our 24/7 Operations team in Sant Joan Despí (BCN).

You will be the first point of contact for customers, perform initial troubleshooting, and manage tickets end-to-end while rotating through 24/7 shifts. The role requires a proactive IT mindset, basic Linux knowledge, and familiarity with ITIL and service-management concepts.

Qualifications

• Strong interest in IT and operations; proactive, hands-on, and eager to learn.
• Structured, detail-oriented mindset and good ownership of tasks.
• Customer-focused attitude and the ability to stay calm under pressure.
• Willingness to work on a 24/7 rotating shift schedule.
• Basic understanding of IT service management concepts (ITIL is a plus).
• Familiarity with ticketing systems and monitoring tools.

Responsibilities

• Be the first point of contact for customers, providing professional and timely support.
• Perform initial troubleshooting and diagnosis using monitoring tools and documented procedures.
• Open and manage support tickets end-to-end: tracking, documentation, updates, and closure.
• Escalate issues to the next support level when needed, ensuring clear handovers.
• Coordinate with internal teams and stakeholders to support reliable service delivery.
• Support operational activities such as maintenance window coordination and basic user administration.
• Execute defined technical tasks in a Linux environment following instructions and quality standards.
• Participate in a 24/7 shift rotation based on a defined roster.

Skills

IT operations

Linux basics

ITIL knowledge

Communication skills

Team collaboration

Tools

Ticketing systems (e.g., ServiceNow)

Job description

Giesecke + Devrient Mobile Security TCD Iberia S.L. is seeking a Temporary Customer Support Engineer (L1) to join our 24/7 Operations team in Sant Joan Despí (BCN).

You will be the first point of contact for customers, perform initial troubleshooting, and manage tickets end-to-end while rotating through 24/7 shifts. The role requires a proactive IT mindset, basic Linux knowledge, and familiarity with ITIL and service-management concepts.