24/7 NOC L1 Engineer - Service Desk Specialist

Giesecke & Devrient GmbH; el Prat de Llobregat; Vor Ort; EUR 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health insurance

Public transport reimbursement

Childcare vouchers

Zusammenfassung

Giesecke & Devrient GmbH in El Prat de Llobregat is seeking a Service Desk / NOC L1 Engineer to join the Digital Operations team. You will be the first line of operations, monitoring systems, handling tickets, and supporting business-critical platforms in a 24x7 environment.

The role requires strong IT infrastructure knowledge, excellent communication, and the ability to work across cultures. Familiarity with ITIL processes and tools like ServiceNow and Splunk is highly valued.

Qualifikationen

• Minimum 2 years in Service Desk, Helpdesk, or NOC 24/7 global ops
• Exposure to monitoring/event tools (e.g. Splunk, OMD)
• Hands-on experience with ticketing tools (ServiceNow preferred)
• IT-related degree or equivalent is preferred
• Experience across cultures and ITIL familiarity is a plus

Aufgaben

• Monitor system alerts, events, and dashboards using Splunk/OMD
• Triage, correlate, and assess impact of events
• Perform first-level remediation actions per runbooks
• Escalate critical alerts to L2/L3 with context
• Log and manage incidents in ServiceNow with complete details
• Provide timely updates and ticket lifecycle management
• Communicate with customers via phone, email, chat, and ServiceNow portal
• Participate in shift handovers and maintain operational continuity
• Contribute to knowledge base and process improvements

Kenntnisse

English

Spanish

Customer-first mindset

Teamwork

Ausbildung

Diploma or Bachelor’s in IT/Computer Science

Tools

ServiceNow

Splunk

OMD

Jobbeschreibung

Giesecke & Devrient GmbH in El Prat de Llobregat is seeking a Service Desk / NOC L1 Engineer to join the Digital Operations team. You will be the first line of operations, monitoring systems, handling tickets, and supporting business-critical platforms in a 24x7 environment.

The role requires strong IT infrastructure knowledge, excellent communication, and the ability to work across cultures. Familiarity with ITIL processes and tools like ServiceNow and Splunk is highly valued.