Operations scheduling

Jingdong Development France; Madrid; On-site; EUR 42,000 - 66,000; Full time

Job summary

JINGDONG Logistics, part of JD.com, is seeking an Operations Scheduling Specialist to optimize daily schedules across fulfillment centers in Madrid. You will coordinate inbound/outbound, analyze capacity, and ensure timely delivery.

You will work with logistics managers, use scheduling software and Excel to monitor KPIs, report insights, and drive efficiency while adhering to safety and company policies.

Qualifications

• Bachelor's degree in a related field is required.
• Strong analytical and data-driven decision-making skills.
• Proven ability to coordinate across large teams and logistics functions.
• Experience with scheduling software and advanced Excel is highly desirable.

Responsibilities

• Develop, implement, and maintain optimal scheduling plans across inbound, outbound, sorting, and last-mile activities.
• Analyze forecasts, capacity constraints, and data to identify bottlenecks and propose improvements.
• Collaborate with logistics managers, warehouse supervisors, and transportation teams to align schedules with business goals.
• Use scheduling software and Excel to create, adjust, and monitor schedules in real time.
• Monitor KPIs like on-time performance, resource utilization, and cost efficiency.
• Prepare regular reports on scheduling performance and insights for stakeholders.
• Identify opportunities to improve processes within the scheduling function.
• Ensure compliance with safety regulations and company policies in scheduling decisions.

Skills

Analytical thinking

Problem-solving

Communication skills

Education

Bachelor's degree in Logistics, Supply Chain Management, Operations Research, Industrial Engineering, or related field

Tools

Excel (Advanced)

Scheduling software

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills and make a real impact in a fast-evolving industry.

About The Team

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

The Operations Scheduling specialist at JD.com, Inc. is responsible for optimizing and managing the daily operational schedules across various logistics and fulfillment centers to ensure efficient resource allocation and timely delivery of goods. This role plays a critical part in maintaining JD.com's high standards of operational excellence and customer satisfaction.

Job Responsibilities

• Develop, implement, and maintain optimal scheduling plans for warehouse operations, including inbound, outbound, sorting, and last-mile delivery activities.
• Analyze operational data, forecasts, and capacity constraints to identify bottlenecks and propose solutions for improved efficiency.
• Collaborate closely with logistics managers, warehouse supervisors, and transportation teams to align scheduling with operational needs and business goals.
• Utilise scheduling software and tools to create, adjust, and monitor schedules in real-time, responding promptly to unforeseen changes or disruptions.
• Monitor key performance indicators (KPIs) related to scheduling, such as on-time performance, resource utilization, and cost efficiency.
• Prepare regular reports on scheduling performance and communicate insights to relevant stakeholders.
• Identify opportunities for process improvement within the scheduling function and contribute to the development of new strategies and technologies.
• Ensure compliance with safety regulations and company policies in all scheduling decisions.

Job Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Operations Research, Industrial Engineering, or a related field.
• Proven experience (3+ years) in operations scheduling, logistics planning, or supply chain management, preferably within a large-scale e-commerce or retail environment.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Proficiency in using scheduling software and advanced Excel (e.g., pivot tables, VLOOKUP, macros).
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.
• Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced, dynamic environment.
• Knowledge of warehouse management systems (WMS) and transportation management systems (TMS) is a plus.
• Fluency in English; proficiency in Mandarin is a significant advantage.

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.