Senior 1PL Delivery Operations Manager

Jingdong Development France

Madrid

On-site

EUR 45,000 - 65,000

Full time

3 days ago

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Job summary

JD.com, Inc. is seeking a 1PL Delivery Operations professional to manage and optimize our first-party logistics delivery processes.

This role focuses on ensuring efficient, timely, and cost-effective delivery of goods directly to customers, upholding JD.com's commitment to exceptional service. Join the JINGDONG Logistics team to drive delivery performance, implement optimization strategies, and collaborate with cross-functional teams in a fast-paced environment.

Qualifications

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field; Master's preferred.
Minimum of 5 years of experience in logistics operations, with at least 2 years in a direct 1PL or last-mile delivery management role.
Strong understanding of transportation management systems (TMS), route optimization software, and logistics analytics tools.
Proven track record of improving operational efficiency and reducing costs within a delivery network.
Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
Strong leadership and team management abilities, with experience in managing a large workforce.
Exceptional communication, negotiation, and interpersonal skills.
Ability to work effectively in a fast-paced, high-pressure environment.
Proficiency in English and Mandarin Chinese is highly desirable.

Responsibilities

Oversee the day-to-day operations of JD.com's 1PL delivery network, including route planning, dispatch, and last-mile delivery execution.
Monitor and analyze delivery performance metrics and identify areas for improvement.
Develop and implement strategies to enhance delivery efficiency, reduce operational costs, and improve customer satisfaction.
Manage and optimize resource allocation, including fleet management, driver scheduling, and equipment utilization.
Ensure compliance with all relevant transportation regulations, safety standards, and company policies.
Collaborate with warehousing, customer service, and technology teams to streamline end-to-end logistics processes.
Address and resolve operational issues, delivery exceptions, and customer complaints related to 1PL delivery.
Utilize data analytics and logistics software to forecast demand, optimize routes, and improve operational planning.
Conduct regular performance reviews of delivery personnel and implement training programs as needed.
Prepare detailed reports on operational performance, challenges, and proposed solutions for senior management.