1PL Delivery Operations Lead

JD.COM; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

JINGDONG Logistics, part of JD.com, seeks a 1PL Delivery Operations professional to manage and optimize first-party logistics delivery processes. This role ensures efficient, timely, and cost-effective delivery of goods directly to customers, upholding JD.com's commitment to exceptional service.

You will oversee the 1PL network, plan routes, dispatch, and monitor performance metrics, while collaborating with warehousing, customer service, and technology teams to drive improvements and cost

Formación

• Bachelor's degree in Logistics, Supply Chain Management, or related field; master's preferred.
• 5+ years in logistics operations, with 2+ years in 1PL or last-mile delivery management.
• Strong understanding of TMS, route optimization software, and analytics tools.
• Proven track record of reducing costs and improving efficiency within a delivery network.
• Excellent communication and leadership skills.
• Proficiency in English and Mandarin is desirable.

Responsabilidades

• Oversee day-to-day operations of the 1PL delivery network, including route planning, dispatch, and last-mile delivery execution.
• Monitor and analyze delivery performance metrics to identify areas for improvement.
• Develop and implement strategies to enhance delivery efficiency and reduce costs.
• Manage resource allocation, including fleet management and driver scheduling.
• Ensure compliance with transportation regulations, safety standards, and policies.
• Collaborate with warehousing, customer service, and technology teams to streamline processes.
• Address operational issues, delivery exceptions, and customer complaints as needed.
• Use data analytics and logistics software to forecast demand and optimize routes.
• Conduct regular performance reviews of delivery personnel and implement training.
• Prepare detailed reports for senior management.

Conocimientos

TMS

Route optimization

Analytics tools

Leadership

Communication

Educación

Bachelor's degree in Logistics / related field

Master's degree preferred

Herramientas

TMS software

Route optimization software

Data analytics tools

Descripción del empleo

JINGDONG Logistics, part of JD.com, seeks a 1PL Delivery Operations professional to manage and optimize first-party logistics delivery processes. This role ensures efficient, timely, and cost-effective delivery of goods directly to customers, upholding JD.com's commitment to exceptional service.

You will oversee the 1PL network, plan routes, dispatch, and monitor performance metrics, while collaborating with warehousing, customer service, and technology teams to drive improvements and cost