Technical Support Specialist - FinTech & Invoicing

Inexchange AB; Nørresundby; Hybrid; DKK 320,000 - 480,000; Full time

Job summary

Inexchange AB in Norresundby is seeking a Technical Support Specialist to join the Customer Support team. You will be the first contact for customers, handling inquiries and ensuring professional, friendly service.

You will troubleshoot issues, analyze data and invoice files, guide users through solutions, and escalate complex cases to specialists as needed. This role embraces a hybrid work model with occasional travel.

Qualifications

• Experience in customer support or technical support.
• Analytical mindset to identify errors and patterns.
• Fluent Danish and English, written and spoken.
• Comfort with digital systems and learning new tools.
• Ability to work independently and collaborate with colleagues.

Responsibilities

• Handle support requests via phone, email, chat and ticketing systems.
• Troubleshoot technical issues and guide customers.
• Analyse data and invoice files to identify errors.
• Escalate complex issues to specialists when needed.
• Collaborate with Support, Product and other teams to ensure a great customer experience.

Skills

Customer support

Technical troubleshooting

Data analysis

Communication (Danish)

Education

Experience in service roles

Tools

Ticketing systems

Job description

Inexchange AB in Norresundby is seeking a Technical Support Specialist to join the Customer Support team. You will be the first contact for customers, handling inquiries and ensuring professional, friendly service.

You will troubleshoot issues, analyze data and invoice files, guide users through solutions, and escalate complex cases to specialists as needed. This role embraces a hybrid work model with occasional travel.